Simulation analysis

Managing Service operations

Topic: Simulation analysis  run the first five simulation challenges , and leave their simulation results on the simulation web site. At the end of the simulation and on the
basis of challenge 3, students write a discussion of their simulation performance, the strategy adopted in challenge 3, and the lessons
learned from the simulation form the perspective of service operations.
Overall aim:
The aim of this assignment is to confront the student with a simulation exercise and present their analysis and solution. The student will
demonstrate his analytical and decision making skills in problematic situations encountered in the life of a restaurant manager.
Learning outcomes :
• identify key trends and parameters of the evolving context of service organizations, and their effects upon service operations and
the people in them
• apply fundamental models and technique of planning, decision-making and monitoring systems in long-term and day-to-day operating