Managing Service operations
Topic: Simulation analysis run the first five simulation challenges , and leave their simulation results on the simulation web site. At the end of the simulation and on the
basis of challenge 3, students write a discussion of their simulation performance, the strategy adopted in challenge 3, and the lessons
learned from the simulation form the perspective of service operations.
The aim of this assignment is to confront the student with a simulation exercise and present their analysis and solution. The student will
demonstrate his analytical and decision making skills in problematic situations encountered in the life of a restaurant manager.
Learning outcomes :
• identify key trends and parameters of the evolving context of service organizations, and their effects upon service operations and
the people in them
• apply fundamental models and technique of planning, decision-making and monitoring systems in long-term and day-to-day operating