Ritz Carlton Case Study

Topic: Ritz Carlton Case Study
Paper instructions:
* Question and Response Format please!

Ritz-Carlton case study (50 points): This case study will require that
students outline the processes, systems, and human resource strategies
commonly utilized within the industry to ensure that high quality
customer experiences are consistently delivered to hotel guests. (LO8)

Detailed instructions: After reading The Ritz-Carlton Hotel Company case
study, by Sandra Sucher and Stacy McManus (2001 and revised in 2005),
please respond to each of the following questions or prompts:

1. “Service” can be an elusive concept. What is the essence of The
Ritz-Carlton Experience? What is Ritz-Carlton selling?

2. As a prologue to the case study, Sandra Bucher and Stacy McManus open
with a quote from the Analects of Confucius, which states: “The Master
said, Govern the people by regulations, keep order among them by
chastisements, and they will flee from you, and lose all self-respect.
Govern them by moral force, keep order among them by ritual, and they
will keep their self-respect and come to you of their own accord.” What
is the significance of this quote and how does it relate to the Ritz-
Carlton Hotel Company and the effective practice of management in
general? What strategies and processes does the Ritz-Carlton Hotel
Company employ in their effort to “govern them by moral force and keep
order among them by ritual” while ensuring that the “ladies and
gentlemen” of Ritz-Carlton keep their self-respect?

3. Creating a customer-centered organizational culture that motivates
associates to deliver exceptional, personalized service is critical to
Ritz-Carlton’s success. When opening a new hotel, what process does
Ritz-Carlton employ to quickly establish the appropriate organizational
culture within just a seven (7) day period? Explain the process step-by-
step. Please list each step and explain why each step is important.

4. Outline and explain the Ritz-Carlton service processes (e.g. Three
Steps of Service, The Motto, The Credo, etc.) that Ritz-Carlton employs
to ensure that their service consistently exceeds the expectations of
hotel guests.

5. Explain how Ritz-Carlton responds to service deficiencies (guest
problems). What steps does Ritz-Carlton take to improve the guest
experience? What are the risks, challenges, benefits, and rewards
associated with service innovation?

6. Explain the relationship between Millennium Partners and Ritz-Carlton.
Who is Brian Collins and what is his relationship with Ritz-Carlton?

7. Brian Collins has requested that James McBride, the General Manager of
the new Ritz-Carlton in suburban Washington D.C. consider changing the
seven (7) day countdown process. Why does he suggest changing the
process and, based upon your analysis of the case, do you feel that the
process should be changed? Why or why not?

Please submit a single PDF or Word document with your responses to each
of these questions or prompts through Canvas.

Toyota Motors- case study

30
Topic: Toyota Motors- case study
Paper instructions:
What are the reasons that force Toyota coming to the troublesome crisis?
– How does Toyota handle this crisis in order to retrieve its reputation?
– What are the Swedish consumers’ perceptions of Toyota brand as the
outcome of the crisis?
Additional materials: not defined

human service

Topic: human service
Paper instructions:
What is scholarly writing? How does it differ from day-to-day writing and
why is scholarly writing important to someone pursuing an academic degree
and planning to become a professional? As you learn about some of the
elements of scholarly writing and how to write for specific audiences,
you will gain the skills necessary to complete written assignments that
are appropriate in your role as a Walden student in a doctorate program.

In the Week 1 Application Assignments, you gained insight into academic
integrity and plagiarism, and youpracticed paraphrasing. This week, you
will build on your writing skills by applying your new understanding of
the concept of scholarly writing through critiquing a sample of scholarly
writing and providing feedback on ways to make it more effective.

To prepare for this Assignment:

•Read the following Study Notes: “Introduction to Scholarly Writing:
Finding a Scholarly Voice”; “Introduction to Scholarly Writing: Purpose,
Audience, and Evidence”; “Citing a Discussion Posting and Course Study
Notes in APA Style”; and “Citing a Laureate Video in APA Style.”
•Review the media Introduction to Scholarly Writing: Purpose, Audience,
and Evidence.
•Think about articles you have read—in journals or even in the public
press—that violate some of the elements of scholarly writing. What, if
any, effect did the misuses or abuses have on your thoughts about the
information being presented?
•Read the following paragraph and analyze it for the author’s strengths
and weaknesses in terms of scholarly writing, bias, opinion, quality of
evidence, and appropriateness to its target audience:

One of the great breakthroughs in the past 50 years has been the
widespread availability of the personal computer. This powerful learning
tool has revolutionized everything from commerce to education and changed
the very way everyone conducts his or her daily lives. And most notably,
where only a few years ago people wrote about the “digital divide”
between those who could afford computers and those who could not, there
is almost no discussion along these lines any longer. And, in fact, why
would there be? Poor people can now save enough to buy their families a
computer for home and school use. In fact, an article in Business Week in
2001 estimated that more than 80% of all high school students were
“plugged in.”
The Assignment (1–2 pages):

Write an analysis of the strengths and weaknesses of this author’s effort
at scholarly writing; include an assessment of the paragraph in terms of
bias, opinion, quality of evidence, and appropriateness to its target
audience. Be sure your analysis is written in a scholarly voice and uses
your scholarly writing skills.

Support your Application Assignment with specific references to all
resources you used in its preparation. You are asked to provide a
reference list only for those resources not included in the Learning
Resources for this course.

finantial managment writings

Topic: YOUR finantial managment writings!!!!!!
Paper instructions:

Hi,
unfortunately when you sent me the file you sent me for the confirmation
was in a pdf format and I couldn’t open it so I just approved it since I
have trusted you!!
now I am looking at the file..it is not following the requested format
(Times new roman size 12) and it doesn’t have any speaker’s notes! if I
submit this I would get 0 point.
you did not even added the cover page.

did you read the requirements at all?
I am very disappointed. please send me the corrected version since I have
to submit the assignment no later than 6 am tomorrow night.

Thanks,
Additional materials: not defined

Organizational Psychology

Topic: Organizational Psychology
Paper instructions:
Individual
Productive and Counterproductive Behaviors Paper – use the paper
feedback table from Course Materials, turn it in to the individual forum
as a post when you turn your paper in to Assignments. Do not post as an
attachment. I need to see it quickly so I can move on to grading your
paper, not download it and wait to open it. It’s not required, but I can
help you better improve your skills if I see where your self assessment
obstacles are. Prepare a minimum 900-word paper in which you analyze
the relationship between productive and counterproductive behavior in
organizations. Use the text and at least one outside source from the UOPX
library that is credible to the topic. All criterion sections should be
supported with APA style cited readings from the text and the library.
No quotations but plenty of citations for the paraphrasing you write in
the paper. As a part of your analysis be sure to address the following
items:
• 33%-Define productive behavior and counterproductive behavior.
• 33%-Describe the impact that productive and counterproductive
behaviors have on job performance and the overall performance of an
organization.
• 33%-Recommend strategies to increase productive behavior and
decrease counterproductive behavior in organizations.
NOTE: Ganly or White are not an acceptable outside sources for any paper
in the course. Use the library, text and course reserve readings. The
internet sources that show up if you Google them also show up on the
TurnItIn report and I will submit any matches to these to the Academic
Board. Day 7, Monday 10 see the Rubric in Course Materials for
how to earn points along with the paper feedback table – use the feedback
in the Week One paper to improve points
Additional materials: not defined

 

Proposal for purchasing an adequate PC for start-up restaurant business

Topic: Proposal for purchasing an adequate PC for start-up restaurant
business
Paper instructions:
It has to be APA format and address all the owners needs:

1. Hardward: What items of hareware (computer, laptop, tablet device,
telephone,etc.) should Bill purchase. For items like a computer, include
minimum specifications for all major internal components. Justify the
need for any major hardware items recommended.
2. Operating System: With the recommended hardware, wht operating system
choices are available and which would be best? Why?
3. Other Technologies: Include the details on any peripheral devices
and technologies that you propose (“The Cloud”, mobile computng devices,
Bluetooth, wireless networking, etc.) and exlan how they fit into the
business plan.
4. Software & Training: List the software applications that should be
purchased. Include the training courses that Bill should attend to gain
basic skills in the software packaes you recommend.
5. Cost: Provide Bill with an esitmated cost for him to implement all of
your suggestions.

Strengths and weaknesses of both traditional methods of grammar

Topic: Strengths and weaknesses of both traditional methods of grammar
teaching and conscious-raising activities approach in teaching grammar
Paper instructions:

I want my paper to be exactly 1650 words not including the references
page and title page.
– the references should be recent articles from academic reputable
journals, database or books
– the paper should have in-text citation for all the sentences in it
except the first paragraph ((introduction)) and the final paragraph
((conclusion))
– the information included in the paper should be specific and accurate
– the paper citation and references should be written in APA style

I want the essay to consist of 8 paragraphs:
the first paragraph is introduction about the whole topic and it includes
thesis statement
2nd paragraph is brief introduction and information about the first
approach((traditional methods of teaching grammar))
3rd paragraph is brief introduction and information about the second
approach ((conscious – raising activities in teaching grammar))
4th paragraph is about strengths of((traditional methods of teaching
grammar))
5th paragraph is about weaknesses of((traditional methods of teaching
grammar))
6th paragraph is about strengths of ((conscious – raising activities in
teaching grammar))
7th paragraph is about weaknesses of ((conscious – raising activities in
teaching grammar))
8th is conclusion

HYBRID ALGORITHM FOR ONLINE ARABIC CHARACTER IMAGE RECOGNITION

Topic: HYBRID ALGORITHM FOR ONLINE ARABIC CHARACTER IMAGE RECOGNITION
Paper instructions:
A digital image is an image (x,y) with a discrete value to both its
spatial coordinates and brightness. Its representation is in two
dimensional integer array, series of 2D arrays or one for each colour
band with a digitised brightness value called grey level. In the integer
array, pixel or pel is the name given to each of the elements. This name
is derived from ‘picture element’ (Maria and Costas, 2010). Image
processing is a response to problems associated with images in
digitisation and coding for transmission, printing and storage purposes,
image enhancement and restoration, and image segmentation and
description.
Generally, image processing encompasses all forms of signal processing
when image is its input, and the output being an image or image-related
parameters. The image processing processes are essentially done for
different purposes using different befitting techniques. Some of the
popular images processing processes are: visual processing 2D and 3D
modelling, image rendering, computational photographs and so on (Maria
and Costas, 2010; Szeliski, 2010; Buhmann et al., 1999). Present
experiences have necessitated the need for works related to processing
and majorly recognizing digital images for varieties of real life
applications: ranging from biometric, medical imaging, robotic, remote
sensing, forensics and security. Digital images as set of sampled data
mapped onto a grid of colour in 2-dimension (2D) or represented using
digits and pixels have also attracted diverse scientific researches (Kuo
et al. 2006).

According to Szeliski (2010), among the computer vision tasks,
recognising image objects in respect to their constituents is the most
challenging. Recognition is said to be hard because of the composing
objects that made up of the image objects, extreme variation in shapes
and sizes, difference in appearance and the non-rigid articulation. These
are few of the reasons why image recognition is challenging as an
industrial task, and also, as an academic pursuit. This probably account
for the low quantity of image recognition’s work when compared to other
computer vision specialities.
Issues in image recognition can be disintegrated into different sections:
Object detection is when what is being looked for is known, instance
recognition is a situation whereby a specific rigid object is to be
recognised, and class recognition is recognition of a general category of
objects. Szeliski (2010) opined that: object detection involves general
scanning of the image to determine its matching characteristics, the
characteristic feature points and the verification of its alignment in a
geometrical way is instance recognition’s responsibility, while
recognizing that extremely varied class’ instances is involved in class
recognition. The recognition of the Arabic characters can safely be
categorised under object detection. In this case, although it is in
digital form, the need for matching characteristics with the feature
extraction is similar.
As Nieddu and Patrizi (2000) observed, pattern recognition is a
simulation of mathematical, statistical and heuristic techniques for
accomplishment of qualitative performance of human capacity. It has
helped in concretizing machine learning and pattern detection in computer
implementation with the assistance of artificial intelligence (AI) and
computer vision. Considering the wide range of pattern recognition
application, Selim (2012) pointed out that: multimedia database retrieval
through internet search is one of the applicable areas of pattern
recognition.
Therefore, Selim’s (2012) assertion of the domain applicability of
pattern recognition qualifies to attend to this domain problem. However,
with extension to content-based image retrieval (CBIR) since online
Arabic character image recognition without a textual description is under
consideration. In this case, browsing, searching and retrieving images
from a large database of digital images are the broad area of this study.
The online Arabic character recognition is the intersection between
‘search’ and ‘retrieve’ processes using content similarity such as
texture, colour and shape. This essentially is an application of
computer vision to image retrieval (Szeliski, 2010). Figure 1 depicts the
CBIR process and the image recognition phase
Additional materials: not defined

Case Study:Case Vignette

17
Topic: Case Study
Paper instructions:
Case Vignette
Current Offense:
Genevieve was arrested and jailed for the crime of Aggravated Mayhem —
an act causing permanent disability or disfigurement and is done with the
specific intent of causing injury and with indifference to the well-being
of another person.
Genevieve is a 36 year old, ethnic Samoan Polynesian police officer, a
lieutenant, who has been on work-related disability leave (Workman’s
Compensation) for the past nineteen months. This injury occurred after
she was pushed off a second story roof by an armed robbery suspect whom
she was chasing and attempting to apprehend. She suffered a dislocation
of two lumbar vertebrae and developed a chronic pain syndrome for which
she has been prescribed massive dosages of Vicodin. Her physicians have
considered installing a morphine drip for her pain. Additionally, she
has been prescribed the MAO Inhibitor, Nardil, for intractable dysphoric
symptoms that emerged four months after her work-related accident.
On the day of her arrest Genevieve was being driven in her personal
vehicle to her medical and psychiatric appointments by her spouse,
Elizabeth, who is the 62 year old African American, County Sheriff, when
a car of youth drove by and yelled at Genevieve and Elizabeth, “Get off
the road, you (bleep)ing dykes!” Elizabeth drove up the youth’s car to
get the license number. The youth’s car then slammed on its brakes
leading Elizabeth to rear-end the car. The driver, a young Hispanic male,
jumped out of his car and ran to Elizabeth’s driver’s window. Genevieve
hit her head hard on the side window; then she jumped out of her car,
screaming “Get away from me, you devil!!” Next, she ran around her car,
kicked the youth in the groin, pulled out her penknife and sliced across
both eyes of the youth causing him severe and permanent damage.
Elizabeth called the local police, and Genevieve was arrested and taken
to the local jail.
When she arrived at the jail and was processed, Genevieve manifested
pressured speech and flight of ideas, – shouting nonsense statements,
whirling around, hugging and kissing the jail staff, and trying to walk
on her hands. She was subdued, restrained and transported to the county
hospital locked forensic inpatient unit where she was medicated with
neuroleptics and has remained in partial remission until this date.

Psychosocial History:
Genevieve was born and reared in American Samoa in a moderately large
village composed entirely of her family and extended family. She was the
youngest of eleven children. Genevieve immigrated as a U.S. National to
the U.S. mainland when she was 16 with her two next older brothers, the
youngest of whom had been accepted to a Big 12 university on a football
scholarship. The older brother of the two, 28, set up household for the
brother and Genevieve. The younger brother entered the local university
and Genevieve entered high school. The older brother has a PhD in nuclear
engineering from Oxford University and teaches at the local university.
Genevieve’s early childhood was chaotic and rife with violence. Her
father was a late-stage alcoholic and perpetrated severe battery upon his
wife and his sons for many years. He was killed in an auto accident when
Genevieve was eight years old. Her mother, currently 68, is in recovery
as an alcoholic and developed a Bipolar II disorder and a chronic
concussion syndrome from her husband’s beatings when she was 36. After
several years of untreated and unmanageable manic episodes, the mother is
finally on medication and living with her oldest daughter.
Genevieve was “protected” by her mother and siblings from most of her
father’s violent behavior although she was very withdrawn until her
father’s death after which time she began to excel at school and strongly
engage with her friends. She was an excellent track and field athlete
specializing in field events of the javelin and shot put.
When Genevieve moved to the US at age 16 with her brothers she entered
high school as a sophomore, older than most of her classmates. As the
sole Samoan in her school, she was treated with both awe and trepidation
by her schoolmates. She again became withdrawn yet overcame them by her
athletic abilities. She won the state championship in the shot put as a
junior and senior. She began dating a member of the school’s football
team, a Hispanic fullback, but that yearlong relationship broke up after
her unreported and unshared with anyone “date rape” experience. This
boyfriend was the only intimate relationship in Genevieve’s life to this
point. Genevieve graduated from high school at 19 and entered a local
state college with a criminal justice major in which she excelled.
As a senior, Genevieve participated in a field placement in the local
county sheriff’s office where she met Elizabeth, a deputy sheriff and 26
years Genevieve’s senior. The two began dating when Genevieve graduated
from college. Elizabeth was divorced with three children and had always
considered herself bisexual; Genevieve came out as a Lesbian. The two
moved in together and lived as partners until they were married in
Massachusetts two years ago. The two have experienced a moderate
intensity of homophobia at their workplaces and local communities.
Genevieve applied to the local police department and was hired as a
patrolwoman and quickly moved up the ladder to her current rank of
lieutenant that she has held for the past six years. Genevieve enjoyed
law enforcement “in the field”.
Task Identification:
You are being asked to conduct a pre-trial psycholegal evaluation of
Genevieve for the court to which Genevieve is initially assigned. You are
to act as a forensic mental health evaluator and produce a written report
addressing the questions, below. The report will be submitted to the
appropriate supervisor and presented to the court.

Based on the vignette provided, please compose a well-written and
organized response to each of the following questions. When writing your
responses, please:
• Use APA (6th edition, 2nd printing) Style, with 1-inch margins,
double-spaced, 12 font, with a reference list at the end of each section.
• Write clearly and concisely.
• Cite appropriate, and especially current, literature (empirical
and/or theoretical).
• Avoid all sexist idioms and allusions.
• Remember to demonstrate your multicultural competence where
appropriate.
Psychological Theory and Practice
A. What assessment would you conduct to enhance your understanding of
the client’s problems and how would they direct your diagnostic
formation? In addition, what formal assessment procedures (conducted
either by you or by someone you would refer to) would enhance your
understanding of the problems and direct your treatment planning? Why?
B. Provide a possible multi-axial diagnosis (based on all five (5)
axes of the DSM-IV-TR) for this individual. In narrative form, describe
the differential diagnostic thought process that you used to reach your
hypotheses. What additional information would you need for each of the
possible diagnoses in order to confirm your diagnoses and rule out the
others?
Legal Theory and Application
A. Describe the background, current presentation, and behavior of the
client from a perspective that takes into consideration theories of
offender and/or victim psychology and personality/psychopathology
theories to support your position. (Do not simply restate the client’s
presentation from the vignette. Provide a theoretical-based discussion
of the client that will later help guide your suggested treatment
approach. For example, if you were going to recommend Gestalt treatment,
you would provide a theoretical formulation from a Gestalt perspective in
this section).
B. Describe the psycho-legal standards and/or definitions for each of
the following: competence to stand trial, risk of dangerousness, and
insanity. Identify and describe one or more landmark case(s) for each
standard (at least three cases total). Describe the elements or issues
that a mental health professional usually focuses on when assessing a
person’s adjudicative competence, risk and insanity, and any additional
items that might be especially important to focus on in the provided
vignette.
Research and Evaluation
A. Describe tests or assessment procedures you would employ to address
these forensic issues (competence to stand trial, risk of dangerousness,
and insanity) (you may refer to these from the Psychological Theory and
Assessment Section A. if you already covered them there), and discuss
what your anticipated conclusions would be based upon information
provided in the vignette.
B. Develop one empirically supported therapeutic treatment plan for
the client in the vignette. Please make sure you identify the name of
the theory your treatment plan is based on and summarize the empirical
evidence with appropriate citations to support your treatment choice in
working with this client. Be sure to discuss the effectiveness and
limitations in working with this particular client (including
effectiveness/limitations in working with this particular client’s
background using the above theories and treatment plans)
Interpersonal Effectiveness
A. What factors or cultural considerations would you take into account
in rendering diagnoses, case conceptualization, and treatment planning?
What other cultural factors may be salient for this client?
B. Your writing, use of citations, and proper APA Style will be
evaluated as a measure of your interpersonal effectiveness. No response
is required for B.
Leadership, Consultation, and Ethics
C. Describe how you would work within a professional team to consult,
triage, and/or treat this case. Include a description of the various
members of the professional team with which you would be likely to
interact.
D. What are the ethical and legal dilemmas this vignette introduced?
What would be your immediate steps and the rationale for implementing
those steps? Please be specific and make sure that you describe your
process of ethical decision making and the solutions/consequences this
process might lead to.
Additional materials: not defined

 

Critical determinants of success

Topic: critical determinants of success
Paper instructions:
•Different CEOs / COOs have played various roles (active versus directive
versus delegated – passive) in trying to achieve organizational changes
within their companies, especially around the implementation of Total
Quality Management / Six Sigma programs; with various degrees of success.
Based upon your knowledge of leadership and value creation, your own
experiences in business and industry, as well as contemporary research on
this topic, what do you believe is the most effective way that an upper-
level manager can successfully implement any program / system / process
requiring significant organizational change? What are the three most
critical determinants of success? Defend your position with data / case
study examples.

Type size for the report should be between 10pt and 12pt and should be
consistent throughout the report – in text, figure captions, and table
titles. The line spacing of the text should be 1.5 lines with 1 inch top
and bottom margins. Every page is assigned a number, but numbers are not
printed on the title page.
Additional materials: not defined