In your first lab assignment (Please see the attachment), you analyzed defects in M&M’s candies using a Pareto Chart. The Pareto chart allowed you to display a bar chart in order of decreasing frequency, which identifies the largest opportunity for improvement. Now that you know what the most frequent problem is, you are going to use your quality management skills to get to the bottom of the problem by finding its root cause(s). Refer to your first lab assignment, and answer the following questions in a Word document.

1. What total quality management tool would you use to study causation? Please support your argument carefully with facts and well-regarded opinions from research, in addition to personal observations and experiences.

2. What is the difference between a flowchart and a Fishbone diagram?

3. Construct a flowchart to describe your data collection and analysis process for the M&M’s assignment

4. Construct a Fishbone diagram to find the root cause(s) of the most frequent defect found in the M&M’s candies. Ask why five times for at least two of the main causes.

5. Explain how the admission department of a college could use the tools discussed in this assignment to improve the admission process? Please support your arguments with facts.

Write a short paper containing the answers to these questions. Successful reports will include:

> Evidence of research from academia and other reputable sources (Wikipedia is NOT a reliable source).
> References are correctly cited within the body of the paper. APA format is required for in-text citation.
> Examples of personal experience (work, life) that supports the research.
> All references cited correctly at the end of the paper (Reference page). APA format is required for reference pages.
> Use APA style for in text citations and your reference page (double spacing not required).
> Please use reference from the textbook (Please see the attachment).

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Additional Files
Owner Type Name Size Plagiarism Upload date
Client Additional file first_lab…pdf 1.63 Mb None 18:43 11 Dec 2015
Client Additional file Project_Q…pdf 1.77 Mb None 18:43 11 Dec 2015