Discussion Question (DQ):
Review Case Study 11-1, ‘Not All Teams Are Created Equal’, (attached). Consider how Public Service Works assesses performance. Identify appropriate and inappropriate aspects of the measurement system described.
Excellent answers will be able to raise appropriate critical questions. Weak answers will demonstrate only a partial grasp of what is important in the context of the DQ.
In working out your responses to the Discussion Question, you should choose examples from your own experience or find appropriate cases on the Web that you can discuss. Credit will be given for references you make to relevant examples from real companies\
