nutes and bullets
Make a report relating to technology service in Stenden university Qatar the report should contain the following sections.
• Abstract
• Content outline
• Introduction
1. Definition of operation and operations management and of concepts particular to the technology service un Stenden university.
– few definitions and concepts are described and some literure is incorporated, some relevant definitions and concepts are described and the text refers to relevant literature.
– All relevant definitions and concepts are and the text refers to relevant
2. Description ( SREVICE BLUEPRINT ) of the core activates and service based on observation and study incorporating relevant internal documentation and external literature. And from the service blueprint you should make a questions interview ( create one interview) and benchmarking related to point 3 and 4
-SB contains little detail and little or no explanation of the different takes is given.
-SB contain most relevant operational process elements
-SB give a detailed overview of the entire operation and links to connected operations are indicated
3. Point 3 summaries of interviews with the management of the operation under review and at least two individuals involved in the actual service delivery.
4. Analysis the Technological service relating to the following point:
– process description is obviously incompletely analyzed
– most relevant parts of the operation are analyzed
– the entire operation is analyzed and the issue of demand and capacity is well investigated
AND YOU MUST ANSWER THES QUESTION ALSO:
• What are the tangible cues or indicators of quality from the customer’s perspective, considering the line of visibility?
• Are all steps in the process necessary?
• To what extent is standardization possible and advisable throughout the process?
• Where are potential fail points located and how could they be designed out of the process or what service recovery procedure could be introduced?
• What are potential measures of process performance?
• An assessment of customer behaviors and miss behavior (the thief, the rule breaker, the belligerent, the family feuders, the vandal and the deadbeat) should be included in your analysis.
• This section should be also examine the issue of balancing demand and capacity for the service operation under review, identify and clarify the applications of variations in demand relative to capacity.
• Conclusions and recommendations
– few conclusions drawn and two or less recommendations are given
– conclusions and three or more recommendations are stated and well argued
– please the conclusions must be clearly linked to results of the operational analysis and more than four relevant recommendations are given.
–
I need a benchmarking partner for an exercise in benchmarking relating to the technological service at Stenden university Qatar this could be found in an external company or organization (formulation of conclusion and possible recommendations)
The assingament should be based on the reality of actual operations with all of us at the Stenden university Qatar and if Qatar is playing a role and contributing or not to the quality of operations taking place here.
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