A report based on analyzing data from a survey at a Sports Centre.
– Evaluation and analysis of a survey undertaken on the users of a University Sports Centre
– Consider the design of the questionnaire itself
– Undertake some analysis (in SPSS) of the data set that was created by using this questionnaire
The report includes appropriate tables and graphs and a set of references. Use SPSS for data analysis.
There are 4 attachments to this report file
– The data file you will analyse (called ‘servqual.sav’)
– The questionnaire < Service Quality Questionnaire>
– Servqual into methods (to be used as the basis for your evaluation and conclusion)
– SERVQUALvariable list.