Managing Conflict and Change
Discussion Question # 7
What is a key concept or foundational theory from the first four weeks of class? How does it apply to your current work environment or a recent social, political or business event you have attended or have seen in the media? What was the outcome? Do you think it could have been improved? Why or why not? If so, how?
Information:
Module 1: Forces for Change
All organizations experience both external and internal forces for change.
External forces that demand change are globalization, workforce diversity, technological change, and managing ethical behavior.
Internal pressures for change are generally recognizable: declining effectiveness, crisis, changes in employee expectations, and work climate. Adaptiveness, flexibility, and responsiveness are characteristics of the organizations that will succeed in meeting the challenges of change.
You will be able to:
· Define change relative to Edward Deming’s views
· Discuss three perspectives on change and types of change according to Linda Ackerman
· Explain the forces of change
• Module Objectives: You will be able to:
· Understand when to change, how to change, and review various reactions to change
· Review how a ‘vision’ leads to adaptation
· Understand information literacy as it relates to the student experience
· Review conflict resolution and strategies to minimize conflict in the workplace
Module Objectives: You will be Able to:
· Explain the ‘how’ of the change process
· Explain the change implementation process
· Review common pitfalls of implementation and tactical steps
· Explain the ‘how’ of the change process
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