Social and Emotional Intelligence


Social and Emotional Intelligence

What ideas or phrases come to mind when you hear the term intelligence? Prior to the current emphasis on emotional and social intelligence, individuals

tended to associate intelligence with one measurement: intelligence quotient or the IQ. While the IQ focuses on intellectual abilities, emotional

intelligence focuses on an individual’s awareness of his or her feelings and the feelings of others, and social intelligence focuses on an individual’s

interpersonal skills (Zastrow & Kirst-Ashman, 2016, pp. 506-509).
To prepare for this Discussion, read “Working With People With Disabilities: The Case of Andres” on pages 28–31 in Social Work Case Studies: Foundation

Year. Consider what you have learned about social and emotional intelligence in this week’s resources as well as what you learn about the person and

environment as it relates to young and middle adulthood.

Post a Discussion that includes the following:
An explanation of how social and emotional intelligence are related to cultural factors
An explanation about how you, as a social worker, might apply the concepts of emotional and/or social intelligence to the case of Andres
An explanation of how social workers, in general, might apply social and emotional intelligence to social work practice. (Include a specific example in

the explanation.)

Working With Clients With Disabilities: The Case of Andres
Andres is a 68-year-old male originally from Honduras. He is married and the father of two grown children: a daughter who is married with one child and

a son who is unmarried. Andres lives with his wife in a brownstone in an upper-class urban neighborhood, and they are financially stable. He relies on

Medicare for his health insurance. Andres is a retired child psychiatrist who completed medical school in Honduras and committed his career to working

with Latino children and families in a major metropolitan area. Andres’ wife is a clinical psychologist who still maintains an active practice. Andres

has a good relationship with his children, seeing them at least once a week for dinner, and his granddaughter is the light of his life.
Approximately 6 years ago, Andres was diagnosed with a rare brain tumor and Parkinson’s disease. Prior to his diagnosis, Andres was still on staff at a

hospital, jogged daily, and had plans to travel with his wife. In a short time, Andres’ health deteriorated significantly. He now uses a cane and

walker to ambulate. His speech is slow and soft. He requires assistance to get dressed and eat at times due to severe tremors and the loss of dexterity

in his hands. Andres has fallen on multiple occasions and therefore cannot go out alone. He suffers from depression and anxiety and is currently on

medication for these conditions. Andres spends a majority of time at home reading. He has lost contact with many of his friends and almost all of his

professional colleagues.
Andres presented for treatment at an outpatient mental health setting. His daughter suggested it because she was concerned about her father’s worsening

depression. Andres came into treatment stating his family thought he needed to talk to someone. He complied, but was unsure if treatment was really

necessary. Andres agreed to weekly sessions and was escorted to each session by an aide who helped him at home.
While Andres had difficulty stating specific goals in the beginning, the focus of treatment became obvious to both of us early on, and we were able to

agree to a treatment plan. Across multiple spheres of his life, Andres was struggling with accepting his illness and the resulting disabilities. In

addition, he was extremely socially isolated despite the fact that he lived with his family and they were supportive of his medical needs. Finally,

Andres’ role and identity had changed in his family and the world overall.
In a mere 6 years, Andres had lost his independence. He went from being a man who jogged every day to a man who could not carry a glass of water from

one room to the next in his own home. Andres was trying valiantly to hold on to his independence. While his wife and his children were willing to

provide any assistance he needed, Andres hated the idea of asking for help. As a result, he did things that compromised his balance, and he had several

bad falls. In addition, Andres’ wife had assumed responsibility for all of the family’s affairs (i.e., financial, household, etc.), which had been

Andres’ job before he got sick. Andres struggled as he saw his wife overwhelmed by all that she now had to take on. At the same time, he did not feel

like he had the ability to reclaim any of what had been “taken” from him. Together, Andres and I identified the things he felt he was capable of doing

independently and worked on how he could go about reclaiming some of the independence he had lost. We spoke about how he could communicate his needs,

both for help and independence, to his family. We explored his resistance to asking for help. On many occasions Andres would say, “I was the one my

children came to for help; now they have to help me. I can’t stand that.”
In addition to the struggles Andres faced in his everyday life, he also had to cope with the reality of his illness. Andres was well aware that his

illness was degenerative, and with each change in his condition, this became a stronger reality. Andres frequently spoke of “a miracle cure.” He

constantly researched new and experimental treatments in hopes that something new would be found. While I never attempted to strip Andres of his hope

for a cure, we spent a considerable amount of effort getting Andres to accept his condition and work with what was possible now. For example, Andres

had always been resistant to physical therapy (PT), but during our treatment, he began PT to work on maintaining his current balance rather than trying

to cure his balance problems. Facing his illness meant facing his own mortality, and Andres knew his fate as much as he wanted to deny it. He often

spoke of the things he would never experience, like his granddaughter graduating from high school and traveling through Europe with his wife.
Andres’ treatment lasted a little bit more than a year. He demonstrated significant improvement in his ability to communicate with his wife and

children. Andres continued to struggle with asking for help, repeatedly putting himself in compromising situations and having several more falls. After

the fact, he was able to evaluate his actions and see how he could have asked for limited assistance, but in the moment it was very difficult for him

to take the active step of asking for help. Andres was also able to reconnect with an old friend who he had avoided as a result of his physical

disabilities and feelings of inadequacy. We were forced to terminate when I left my position to relocate out of state.