Quality Culture

Deliverable Length: 7-10 pages with charts, excluding title page, abstract page, reference page(s), and appendices
• Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
• Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
• Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

P(5.u)
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