Newbie food and grocery delivery services. please make 3 individual parts 1 management 2 operational

we decided this delivery services have total 5 employees ne in office as a manager and 4 driver, 3 food drver 1 grocery driver.
4 vehicles 2 second hand car and 2 delivery bikes
1 car for food delivery small and 1 minivan car as grocery delivery.
this services act as sole traders. and should apply for Australian Business number ABN
in PROCESS part tutor said use or SMART because in this part need to show flows in charts.
in 2 Operational make administration and process parts. each part around 1200 words.P(5.u)                   

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