Leadership Studies


You have been put in charge of managing the implementation of a new Customer Relationship Management (CRM) system. List all the steps that you as the project manager and your team will need to complete to get the CRM (Customer Relationship Management) system developed and operational. The steps will include all the processes that must be accomplished as well as the subprocesses. This is called a work breakdown structure (WBS).

This example of a WBS (work breakdown structure) when registering for class (as opposed to developing a website) will give you an idea of how to create your WBS (work breakdown structure). Note that there are TWO main processes, and that the first process has a few subprocesses:

1.0 Meet with adviser
1.1 Email adviser to set a time to meet
1.2 Fill out the registration form
1.2.1 Review courses available that are needed for graduation
1.2.2 Review course times to pick a schedule in which classes meet at different times to avoid overlapping
1.3 Attend meeting with the adviser
2.0 Register on the student system for adviser-approved classes



1. Create a WBS (work breakdown structure) to include the activities needed to implement a CRM (Customer Relationship Management) system
2. Write at least three paragraphs explaining the need and value for each task