Case Study


Case Study

Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for
the past two years. The store is owned by a Dunkin Donuts franchisee who owns 20 other Dunkin
Donuts locations. Your employer took an employee inventory and examined all current employees.

It has been noted by the owner that you have a highly successful track record. You have been
recognized for doing an exceptional job stafiing, leading, training, coaching, and managing people.

You have been recognized for successfully managing all key components of your store and have
successfully managed key business drivers such as cash, profits, growth. asset utilization and

people. In regards to the metrics that are used to measure their stores for sales. quality, and

customer service, your store is the top performing store in their system. Congratulations! You have 5
just been promoted to District Manager! The Dunkin Donuts franchisee sees your growth potential

and the growth potential in your geographic area. The owner now has committed significant capital
and plans to open five new locations over the next two years. You will be given complete autonomy,
authority, and responsibility to structure, stafii and operate these five new locations. You will be
playing a key role in this expansion for growth. Assignment: Prepare a five-page paper (excluding

the title and reference pages). including at least three scholarly sources, in addition to the textbook.
formatted according to APA style guidelines as outlined in the Ashford Writing Center. In your paper, explain your chosen job design, organizational

design, your recruiting strategy and methods.
and your training and performance appraisal process as the new District Manager for Dunkin
Donuts. You must organize your paper using the following section headings and include additional
section headings as needed: Introduction job Design Organizational Design Recruiting and Selection
Training and Performance Appraisals Conclusion