• Compose two professionally formatted business letters.
• Collaborate effectively with a partner
Using the Claim and Adjustment Letter Rubric as a guide for the specific grading criteria and Chapter 15 – Work Place Letters in the
Technical Communication textbook, you will collaborate with your partner you were paired up with from the discussion board Week 2 Partner
Workshop and each compile the following three documents (parts): Claim Letter, Adjustment Letter and Collaboration Overview / Self-
Evaluation. You will exchange Claim Letters and Adjustment Letters with each other, using any method you choose. You may use the
discussion board Week 2 Partner Workshop, University Panthermail or any other method that works best for you and your partner.
Part I: Claim Letter
Formulate a complaint letter about an unsatisfactory customer service situation you have experienced. Compose your Claim Letter accurately
explaining what happened that led to your dissatisfaction with a service or product, how this event impacted your perception of the
company (will you ever shop there again?), and what you would like the company to do. Be sure to follow the format for writing a
professional letter found in your book. Exchange your completed Claim Letter with your partner to get feedback. Multiple revisions may be
exchanged with your partner throughout the week to polish and improve your letter as much as possible.
Part II: Adjustment Letter
In response to your partner’s Claim Letter, compose an Adjustment Letter denying the claim requested. Why? Because the goal of this
assignment is to practice writing negative messages. The trick in writing effective negative messages is tone and style. You don’t want to
be too nice but you also don’t want to be too harsh. Your letter should be a professional and serious rejection of the claim. If your
Adjustment Letter is positive (i.e. if you give the person what s/he wants) you will not receive credit since you did not follow
directions. Be sure to follow the format for writing a professional letter found in your book. Exchange your completed Adjustment Letter
with your partner to get feedback. Multiple revisions may be exchanged with your partner throughout the week to polish and improve your
letter as much as possible.
Part III: Collaboration Overview and Self Evaluation
Develop a one page minimum (double spaced and in APA format) overview of your collaboration and an evaluation of yourself. This document
will not be exchanged with your partner. It should detail:
• Who your partner was.
• Brief evaluation of your own claim letter. What are its strengths? Weaknesses? What would you do differently if you had more time?
• Brief evaluation of your own adjustment letter. What are its strengths? Weaknesses? What would you do differently if you had more time?
• Brief evaluation of your collaboration – did you work together effectively? Why or why not? What might you need to do differently in
future collaborative projects in class?
Turn in final drafts of your own claim letter, adjustment letter and Collaboration Overview and Self Evaluation in ONE document by the
deadline posted on the course calendar. You do not need to include your partner’s letters.