Read the “Transformation at the IRS” case study.
Address the following:
1 Who are the stakeholders in this case, and which ones are most important? Why?
2 What prompted the change effort, and what was targeted to change?
3 Why was the proposed change controversial?
4 Evaluate the change using Kotter’s 8-step model and explain how it was used, or could have been adopted for use,
in this case.
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