Business Management and Decision-Making

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Business Management and Decision-Making

QUESTIONS:

1. Explain Dell’s competitive advantage with examples and justifications. (50 marks)
2. Perform a SWOT analysis on Dell business model and explain which element of Porter’s generic strategy Dell is related to. (50 marks)….
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Compose a document that presents the marketing decisions and strategies embraced in marketing.

Compose a document that presents the marketing decisions and strategies embraced in marketing. The document is a proposal to be submitted to a client that needs assurance that his investments in marketing his products will be of value. The client has been losing market share to competition in a heavily saturated market. He is unsure about what to do to recover market share and create a strong brand image. Just where should he position his product to get the broadest market share and revenue. His product is thin white uncoated paper plates like you might find at most social events. He recognizes he may not have stayed up with the times and is willing to upgrade his product, but he does like the paper plate industry………..

 

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State on how to Manage Separation and Termination

State on how to Manage Separation and Termination Assignment……………..

TABLE OF CONTENTS

TOPIC PAGE

 

INTRODUCTION………………………………………………………………………………..3

TERMINATION/SEPARATION POLICIES………………………………………………3

IMPLEMENTATION……………………………………………………………………………6

REDUNDANCY PLAN……………………………………………………………………..…..6

TASK 2…………………………………………………………………………………………….…8

PURPOSE AND BENEFIT OF AN EXIT INTERVIEW…………………………..…..9

ANALYSIS OF DATA……………………………………………………………………………9

CONCLUSION…………………………………………………………………………….…….11

REFERENCES……………………………………………………………………………..…….13

INTRODUCTION

Many companies being established today are growing quickly due to the advancement of technology and good management practices. They hire more staff to meet all their operations requirements but a time comes when due to external factors like low sales volumes and high competition they are required to downsize their workforce to meet optimal operational standards. The company will need a comprehensive policy on how to carry out the exercise without compromising the welfare of the employees or violating any existing legislation .This is because such an issue can make the affected staff seek legal redress and this can damage the reputation and business name of the company.

Qwikmail Company will need a concrete document that will act as a guide to its fifty employees and the management will continuously refer to it in making decisions that pertain to separation or termination.

TERMINATION/SEPARATION

This is usually of two kinds;

Voluntary termination

This is where the decision to stop working for the company is made by the employee. The first way is through resignation where an employee is required to give notice to the employer about his/her intention. Salaried employees should give a written notice of four weeks while the ones paid on hourly basis should give a written notice of two weeks (Fitz, 1995). However a member of staff who quits work on medical grounds is not supposed to give notice since this is non-intentional. The medical reports should also be copied to the Manager of the company. Such an employee will be entitled to full benefits. Giving notice is important because the employee will have left work on good standing and such employees are normally available for re-hire.

The other way of voluntary termination isthrough job abandonment where an employee quits work at the company without giving notice (Dave, 2001). An employee who stops working this way puts the company at risk of losing his output and he should pay the company an amount of money equivalent to his wages for either two weeks or four weeks based on the notice he was supposed to give.

Involuntary Termination

This is where the company resolves to terminate the employment contract of a worker or workers. This is usually due to misconduct, layoffs, position elimination, redundancies, discharge for underperformance and non-renewal of contracts. An employee is guilty of misconduct if he commits or is accused of any of the following offences;

Insubordination. This is where an employee refuses to perform a given task assigned to him by his /her supervisor without any reason.
An employee who gave false documents when being recruited by the company and later it is known that he was recruited on the basis of fake documents.
Negligence. This is where an employee makes the company incur losses due to poor performance of tasks, not seeking directions, not paying attention to detail or being arrogant.
Use of drugs when at work or working under the influence of drugs. This can endanger the life of the user and the colleagues in the workplace. The company is allowed to perform health and fitness tests through their medical professionals.
Working under the influence of alcohol and reporting to work when drunk. This will lower the output of the worker and the company may not reach its targets. It also endangers the colleagues in the workplace.
Breaking the country laws which lead to incarceration in a court of law leading to missing five working days consecutively.
Fighting, threat of physical violence or physical violence within the company premises whether during or after working hours.
Being involved in any acts that may defame or malign the company’simage to the general public.
Deserting work without permission from your supervisor.
Any other act which the management will construe to be an act of misconduct.
Lay off of any employee will require the management to give a four weeks written notice and also grant the employee a terminal leave upon whose expiry the layoff will be effected.Layoffs are normally caused by lack of work that the employee can competitively do or lack of enough capacity and resources in the company to continue engaging the person(Reddington,2003). The company should always liaise with the labor office to ensure full compliance with the prevailing laws that change from time to time.

Position Elimination may be due to the company losing funds from regular donors that force it to carry out organizational structural changes that eliminates the position. The company will give the employee a written notice of four weeks.

The employees who are leaving the company will be required to fill an employee separation sheet (Bratton, 2006) which will contain the following details; last day worked, reason for separation and any terminal leave days to be paid. The supervisor will be required to sign plus other managers of the company. The discharged employee can use these documents when he is seeking employment elsewhere.

IMPLEMENTATION OF THE POLICIES

After the preparation of these policies and procedures they will be tabled in a management meeting for further scrutiny and approval. The managers will give their input on areas they feel have not been adequately covered. It will then be upon the management to adopt the regulations and mandate the Human Resources Department to give employees copies of the document so that they can study it and not be victims. The department will also give a copy of these regulations to the respective labor union that covers the employees of this company. A copy of the regulations will also be given to the respective government department that deals with employee relations.

REDUNDANCY PLAN

Since the company has resolved to lay off twenty of its employees, it must come up with an elaborate plan on how to carry out the exercise;

The management must first identify the pool or department targeted for redundancy (Frost, 2010). This is the area which has mainly been involved in mail delivery which following loss of business majority of them has been left with no duties to perform.The human resource department will initiate a consultative process where the workers who were mainly involved in mail delivery will be informed that they are at risk of being laid off. The workers will then be continuously updatedthrough meetings on the developments and in these meetings they can be accompanied by their union representatives. The minutes of these meetings should be kept very well as they will form the basis of defense should any aggrieved employee sue the company.

The company should discuss the proposals in detail with the employees and let them know of the redeployment plans in place and the options available to each employee. The company should not talk of any or keep a list of the employees to be laid off. The employees should be informed that it is the job or the role the employee was engaged to do that has become redundant. The company will then go ahead to identify the specific staff to be laid off. They can use the staff appraisal methods that are based on the particular performance of individual employees. Those who have been performing poorly are the ones identified for layoff. After identifying the individuals, they should be given a four week written notice as per the rules of the company.

The company can then start processing their benefits and can also assist them get placements in other companies where their services may be needed.

 

 

TASK 2

The decision by the management to terminate Rachel’s employment must be done in full compliance with the law;

The management should give Rachel a written notice of termination of her services as per the employment contract.
They should then notify the overall Manager of the company of their intention and the reasons behind it.
The management should ensure the termination will not be harsh, unjust or unreasonable and complies with the labor laws that govern settlement of disputes and grievances.
They should also make sure they have exhausted avenues on employee counseling and warnings of disciplinary action. This is as agreed in existing collective bargaining agreements between labor unions and employer.
The company can avoid such occurrences by giving very clear and easy to understand job descriptions(Becker,2006). An employee when being engaged by the company should be given a clear orientation on the specific details of the requirements. The job description will list all the responsibilities of the employee in order of priority. It will also detail the reporting structure and will clearly inform the employee where to seek directions and guidance in case of any problem. This will eliminate cases like the one of Rachel who collides with the boss severally.

 

PURPOSE AND BENEFITS OF AN EXIT INTERVIEW

The interview helps the management hear the grievances of those leaving the company. This makes sure that the disgruntled employees have a chance to be heard and those who may have had vengeful intentions usually make peace with the managers. The interviews also provide an opportunity for the managers to be criticized in their implementation of the company’spolicies. This helps the managers to understand more the work of managing people(Caroline,2007) and this also provides quality feedback which is of importance in the company’s forward planning. They also offer a chance to the management to retain a valuable employee who they could otherwise have lost. This is because instead of relying on a letter to dismiss an employee, this face to face meeting makes the management know the clear and specific reason a person is leaving the company.They also provide the management with important data on the training needs and areas in the organization. These interviews also embolden the company’s image to the public. Not many companies will entertain criticism but through this process an employee leaving feels he has been offered an opportunity to fully express himself and give his personal view of the process.

ANALYSIS OF DATA

The organization should use the Strategic Human Resource Model (Grobler, 2000) to analyse the data and come up with clear objectives. This is because of the ineffectiveness of the adopted policies which can cripple the operations of the organization. The model has six stages:

Environmental Analysis

The organization should know the factors in the surrounding that influence the nature of its business. Why can’t they pay their employees competitive wages commensurate with other companies? Why are many employees not enjoying their job?

The answers will make them know whether it is their production procedures that are outdated(Morley,2005) and maybe they need to acquire new machinery and alter their procedures.

Organization Mission and Goal Analysis

They should redefine their mission and goals and evaluate whether they are in line with their operations. They are not retaining any capacity when majority of the employees serve for only two years and leave. An organization without experience cannot compete optimally in the market.

Analysis of Organization strengths and culture

The management will need to focus on areas where the organization is fully endowed and maximize on that. The organization will need to motivate their staff by offering better wages and also training to ensure quality.

Analysis of the organizations strategies

The company may be required to overhaul its current strategies on human resource management and production to stem the high rates of redundancy after a short period of service. This is due to the low morale in the workplace and a lot of exits. Their production procedures may also need review to stem many redundancies. Also the working conditions will need to be improved to ensure the safety of the workers in their workplaces.

Choice and Implementation of Human Resource Strategies

The methods used to choose these strategies will require deep review by the management. They should be in line with the company’sgoals and objectives (Hattfield, 1998). There should also be a clear follow up on the implementation by the various sections in the organization.

Review and Evaluation of Human Resource Strategies

There should be periodical review of the progress of implementation of the new strategies put in place by the organization. This will involve the various departmental heads reporting on the progresses achieved, obstacles noted and giving input on the way forward.

CONCLUSION

The importance of an organization having good human resource policies and procedures is very important. They determine to a great extent how the company will achieve its goals and objectives both in the short run and in the long run. This calls for companies to strengthen their human resource departments through adequate budgetary allocations, so that they can fully be in a position to formulate clear functions and descriptions of the various offices and levels in the organization. They will also set the targets and goals for each department and be able to measure whether they have been achieved or not. This will help companies remain competitive and not be faced with industrial strikes, staff go slows and acts of sabotage in the workplace. Failure to do this the company will be risking a great deal because the other management functions can collapse. The company will be operating without a department that can gauge their relevance in the industry and advice on the best way forward.

References

Becker,E (2006), Human Resources: The Business Partner, Wicks Publishers Ltd, P.51

Bratton, J (2006), Human Resource Management Theory and Practice, West Group Printers Ltd, P.22

Caroline, H (2007), Introduction to Human Resource Management, Cambridge Press, P.22

Dave, H (2001), The Human Resource Value Proposition, Ridim Press Ltd, P.74

Fitz, J (1995), Measuring Human Resource Management, Grog Educational Publishers, P.16

Frost, P (2010), Management and Organizational Behavior, Edin Publishing House, P.41

Grobler, P (2000), Managing Human Resource Policies, Freidburg Press Ltd, P.9

Hattfield,D (1998) ,People Management Practices , Abert Books, P.34

Morley, M (2005),Employment Termination Procedures, Shavew Printers, P.6

Reddington, M (2003), Transforming Human Resources, Redton Books, P.82

 

 

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Target Corporation an American retail company ranks second after Walmart in the discount chain of retail companies.

Introduction
Target Corporation an American retail company ranks second after Walmart in the discount chain of retail companies. It operates stores in 49 states in the United States and is considered to be one of the market leaders in the retailing industry (Hoovers 2011). Customers of the retail industry are no longer looking for cheap products rather, they expect suppliers to supply chic but fair priced products. Target is regarded as one such retail company that endeavors to supply customers with differentiated products at low costs than its competitors (Target 2011).

The subject matter of the essay is to create a complete corporate profile of Target Corporation and this will range from: Its history, formation, mission, vision and values, corporate ethics and social responsibility, marketing, international trade, among others.

History and Formation of Target Corporation
Over the years the company has evolved tremendously since the first business began. Its history dates back to 1902 in Minneapolis when the Dayton Dry Goods Company was first formed. Real investor and Banker George Dayton bought shares of the Goodfellow’s Dry Goods Company to form the business. Because it dealt in a variety of goods and services its founder George Dayton changed the name to Dayton Company, to show that it did not deal in dry goods alone. In the years to 1962 the business operated as Dayton Company before it changed its name to Dayton Hudson when the first concept of target was created. However some years later, after many target stores which emphasized on upscale discounting had been established, the company name was changed to Target Corporation in 2000 (Target 2011).

Target Corporation’s headquarters are in Minneapolis close to the place where its original stores were located. It is known for being the second largest store in the retail industry after Walmart which is also its main competitor. It is known for providing customers with upscale products for fair prices as compared to competitors, and Fortune magazine ranked it at number 30 for being among the best companies (Hoovers 2011) in America.

Target Corporation’s stores range from their conventional target stores which carry a variety of products which mainly include electronics, health, clothing, beauty, kitchen, automobile, and hardware products. It also sells groceries which are mostly non perishable but in limited amounts (Target 2011). PFresh stores which mainly retail perishable, dairy and meat products. Target Greatland stores which also contain general merchandise, Super Target stores which sell merchandise that can be found in the target stores, and a wide selection of groceries. It also operates as a service company through its subsidiaries where it provides services such as financial services and interior decoration services (Target 2011).

When it comes to value creation, Target creates value for its customers by constantly striving to offer customers that combination of quality and differentiated products or services at low prices (Target 2011). This is likely to satisfy customers while making them view the company as the ultimate value creator. Customer value creation is a strategy consistent with its long term goals of shareholder wealth maximization.

Even though Target enjoys its large scale presence In the United States and in Canada due to its recent international development, it is faced with a major risk of negative publicity because of the rumored low wages that it pays its employees. More risks facing the company include concerns about its corporate ethics and social responsibility.

Target’s Mission, Vision and Values
Mission
A mission statement describes the overall and unique purpose for a company’s existence. It basically states what the company is all about, who the customers are and what values it deems important (Kotler and Armstrong 2011). Target’s mission states “to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More – Pay Less brand promise”. It is committed to improving its operations and also to improve its customers’ experience (Target 2011).

Vision
A vision statement gives the details about where the company wants to be in future. It is from the vision statement that a company derives its mission statement which is intended to drive it to that future state (Kotler and Armstrong 2011). Target’s vision is to be the best retail store in the world, offering its customers unique and quality products and services that should ultimately satisfy every customer and make them see value for the purchases they make.

C. Values
Values represent those principles that guide a corporation’s conduct when dealing with its internal and external stakeholders. They are the beliefs that the company holds dear and they help to form an organizational culture within the company (Kotler and Armstrong 2011). Values that Target incorporates in conducting its business include; high ethical standards, professional and personal integrity, delivering quality products and services at fair prices, respect for customers, customer satisfaction, building trust among customers, among others.

D. Analysis of the Mission statement
A mission statement should be concise and comprehensive. It should have meaning attached to it and should not be used solely for public relations exercises (Kotler and Armstrong 2011).

In order to work towards achieving its vision, Target’s mission provides the guidance needed to reach that future state. It has gown fast to become one of the largest retail stores in the United States, serving customers promptly by delivering products and services to meet their expectations. Even though it sometimes experiences difficulties in attaining the performance levels it sets, it manages to turnaround and make the most from its stores. The pressure from competitors also makes it come up with ideas about how to continuously improve their products so that customers are fully satisfied. This shows that it works in accordance to its mission’s requirements and uses it to measure its progress towards customer satisfaction.

Corporate Ethics
Corporate ethics refers to the application of principles of morality in the day to day activities of the business (Vilcox and Mohan 2007, p. 1). Companies that are ethical must satisfy the three levels of ethics, that is, the macro, corporate and individual levels of ethics.

Macro level business ethics relates to those standards that a corporation must satisfy on a national and international scale. That is, doing good or behaving morally right when faced with political systems of countries in which it operates in and observing the culture of those countries. Basically it refers to the role of a company when dealing in an international scale. Corporate level business ethics are those standards that a corporation should observe when working towards achieving their strategic objectives. Individual level ethics refers to the behavior of individual persons within the organization that determine whether it is behaving ethically or not (Vilcox and Mohan 2007).

Target approaches corporate ethics by encouraging its staff and the leaders to work towards putting its values in action, to be the world’s most ethical retail stores. It also encourages everyone to follow suit on the practices of the Dayton brothers when they were company leaders. To ensure that this is the case it has established very firm processes and policies, with a complete governance structure of board of directors to ensure that all individuals within the company observe business ethics (Target 2011). It has also developed a section on its website that specifically deals with its issues of corporate governance and ethics where it gives detailed information on how it works towards achieving high standards of ethics. It has also received awards for being the most reputable and admired company, this is a true reflection of its efforts in observing corporate ethics.

Corporate Social Responsibility
For companies to prove to society that they are observing business ethics, they need to be socially responsible. Corporate social responsibility therefore means that a corporation should maintain moral standards in dealing with its stakeholders in order to enhance their welfare and at the same time respect their rights (Vilcox and Mohan 2007, p. 5). Being socially responsible ensures that the company lives peacefully within its society because it is through such responsibility that society forms an informed opinion about any company.

Corporate social responsibility also means observing the triple bottom line and working towards sustainability development, so that the needs of all stakeholders in society and not just the needs of the shareholders are met. Other stakeholders in this context include the employees, customers, regulators, government, and the environment, among others (Vilcox and Mohan 2007).

To some shareholders, companies that engage in corporate social responsibility are depriving them of their right to wealth maximization, however, at Target Corporation; corporate social responsibility is a way that enables it to do well while doing good to its shareholders. The company therefore releases annual CSR reports to show how they have fulfilled their responsibilities towards their stakeholders (Target2011).

Responsibility towards primary stakeholders
Towards Owners
Target’s responsibility towards its owners is to maximize their wealth. Target does this by using its resources in the most efficient ways. Also it realizes that in doing good to society it is able to continue doing well in terms of its profitability. This is because when a company’s mission becomes to satisfy customers, they respond by making purchases and this provides the means by which the company makes profits (Vilcox and Mohan 2007).

Towards Employees
To show its responsibility towards its employees, Target hires individuals with talent and commits itself to giving them the best training, and rewarding them appropriately in order to gain their trust, and in order for them to use their skills and experiences in furthering the company’s interests (Target 2011).

To improve their employees’ value proposition, the company incorporates its corporate values in its human resource planning. Employees are allowed to exchange their experiences at Target and this motivates employees to engage in fulfilling the company’s mission (Target 2011).

Towards Customers
Target’s responsibility towards its customers is to ensure that they are always pleased with what the company has to offer them. Therefore the company ensures that all its products are safe for the customers to use. It also ensures that it strives to improve them continuously so that the customers are paying to get products and services that meet and exceed their needs. The company also ensures that its stores are safe so that customers are free from accidents that might occur while shopping (Target 2011).

Target’s Approach to Corporate Social responsibility
Target uses a social contract approach to CSR, because it believes that it is through doing good for the society that it is able to do well in terms of its performance. It engages in programs that are aimed at improving the health and safety of communities and being philanthropic to society. It has even been ranked at number 22 by Fortune magazine for being a philanthropic company. It does everything to avoid all other approaches that undermine the society especially the minimalist approach which puts the interests of shareholders above those of other stakeholders (Target 2011).

Workforce Diversity
Workforce diversity refers to appreciation of those attributes that make individuals within an organization unique from each other. It involves creation of policies and practices which take into consideration people within the organization that are said to be different from the rest (Harris 2009, p. 2).

Workforce diversity is important because, through it a company is able to show that it is socially responsible by including people within the society who are disadvantaged. It allows companies to have a competitive edge because, for them to be competitive they need to prove that they do not discriminate on people and their practices. Legally companies are required to show that they do not employ people on discriminatory grounds and these policies show that they comply with such requirements (Harris 2009). Workforce diversity has proved as an effective tool in marketing because such employees offer important insights on what the different communities expect from companies. Further a diverse workforce is a true reflection of the diverse customer base that a company has.

At Target Corporation, diversity is more than a requirement of the company; it is a core value in the company and it is the company’s way of life. It has specific policies that deal with workforce diversity and it ensures that it is part of the business’ human resource planning process. This is because it strives to represent to the whole world the kind of people it works with and the customers that they work towards satisfying (Target 2011). Evidence that Target implements its workforce diversity stems up from awards it has won for including people from multiple backgrounds in its workforce, and for developing supplier relationships with women owned businesses and minority vendors (Target 2011).

Conclusion
Target strives to abide by what its mission states in order to reach its vision that is to be the best retail store offering quality products and services for its customers. It also ensures that it practices business ethics from all perspectives by having strict policies that emphasize on ethics. Further it realizes that social responsibility is a requirement if it has to live in good terms with society and for it to have long term profitability.

Marketing
The marketing concept
Unlike the selling and production concept, the marketing concept emphasizes on the customer. That is, before a company can embark on producing products, it has to first identify what its customers need and desire of a company’s products, and afterwards it can produce the products and then sell them to the customers (Drummond and Ensor 2005, p.1). The end result should be satisfied customers who are willing to make repeat purchases if not convincing other to purchase a company’s products.

Where companies have to develop profitable relationships with customers, marketing proves to be an essential tool. Marketing is aimed at making customers aware of the products and services that the company has to offer and also shows how the company intends to meet customers’ needs (Kotler and Armstrong 2011, p. 4-5). The marketing concept is therefore important for businesses that want to establish good relationships with customers and which intend to have long term profitability.

Marketing at Target Corporation
External Factors that affect the company
Assessment of the external factors in the market environment that affect Target constitute the market research that it needs to carry out in order to satisfy itself that its marketing efforts are targeted at the right customers. Also it helps to ensure that the company comes up with the required marketing strategies which will eventually lead to successful marketing (Drummond and Ensor 2005). These external factors include:

Economic conditions
Rising standards of living in America is one of the major economic changes that occur and affect a company’s operations. The US economy is also occasionally faced with periods of recessions, which makes companies reduce prices so that they can continue making substantial sales. Target has managed to keep its prices at a fair rate and still have its sales increase over the years to 2011 (Target 2011).

Natural environment
The natural environment which includes resources used in production of products, water that occurs naturally and climatic changes, are a big influence on a company like Target’s market environment. For instance, while planning on how products will reach customers, climatic changes should be considered as incidents such as heavy rainfall and storms can delay product delivery to the desired destinations, and this may affect service delivery to customers.

Social and cultural trends
Analysis of the social and cultural trends is vital because companies need to know what their customers’ culture is all about. For a retail store the demands of society will mainly include its ability to sell products at affordable prices. This is unlikely to affect Target Corporation’s pricing strategies as it already sells its products for lower prices than most of its competitors (Target 2011).

Legal requirements
Laws and regulations governing companies also change as time goes by. Environmental laws for instance can influence how a company does its product packaging, which is a major influence in appealing customers (Drummond and Ensor 2005). Target so far does not have any problems with packaging products because they mostly retail them rather than manufacture. However, laws relating to what can be advertised to the general public can influence their marketing strategies.

Technological advancements
Advancements such as new production methods are likely to impact on the marketing strategy of a company (Drummond and Ensor 2005). Where the company uses sophisticated methods of production, it is likely that its marketing efforts will be vigorous to ensure that more people are aware of the effort it takes to provide quality foods. Target uses online resources to market products to customers, and to ensure that each customer’s demands are met it uses customized search engines. The company however needs to be constantly aware of any changes that may occur in technology so that the products are always up to date.

The Market and marketing strategies used at Target corporation
Target Corporation’s targets many customers because of the many products it sells to them. It therefore needs to target each age group and gender that is interested in buying its products. People are always demanding one product or the other from the company, be it kitchen appliances, automobiles, or even toys. Because of this wide target market the main strategy used by the company is a combination of differentiated and low cost strategies, where it strives to offer better services to customers than competitors can (Hoovers 2011). As a differentiation strategy, it introduced the groceries section in most of its stores so that customers can have a chance to purchase groceries without worrying about when they will pass by the groceries stores as is the culture of most Americans.

The main form of advertising media that the company uses is the television because through it more people become aware of what it has to offer. It also uses radio advertising and newspaper advertising to ensure that everyone has access to information about the company (Target 2011). Internet advertising is also a major form of advertising that it uses.

Globalization
Globalization is the process by which people interact with others around the world without any restrictions (Steger 2010, p. 48). Globalization can be viewed from several dimensions, that is, in terms of cultural, political, technological, ecological, and economic globalization. A global economy involves a situation where companies in one country are allowed to trade freely with others across the globe, thus the concept of international trade. Economic globalization is possible when international trade is encouraged through reduction of trade barriers such as import quotas, tariffs and export charges (Steger 2010, p. 49).

Companies engage in international trade because they want to increase their sales through finding new markets for their products and services, continue to have sustained competitive advantage, minimize incidents of risks such as cyclical and seasonal effect on sales, and also to obtain resources that they are deficient in (Steger 2010, p. 50).

Target has not yet established itself fully as a global company because it only ventured to Canada recently and it is yet to see whether operating as a multinational company is a viable strategy to them (Target 2011). The main reason for establishing operations in Canada was to have its presence felt on a large scale so that it continues to have a competitive edge in the retail industry. Target Corporation chose to expand its operations to Canada because most of its non American customers are the Canadians. Further over 70% of Canadians were aware of its influence in the American states and would therefore serve as a better additional market to them. In Canada, it sells the same products and services that it sells to its American customers.

Strategic approaches used by Target in Globalization
It is not clear which strategy Target Corporation uses in Canada because of the recent expansion, but it should use a multinational strategy for Canada and future expansions, because of the nature of the business it deals in. This is because the parent company will have the final say in decision making and financial management while letting the subsidiaries manage their own marketing and sales strategies (Steger 2010).

To support their global strategy, Target will also have to use different business strategies depending on where they choose their operations. This is because using the same strategies worldwide without consideration of the markets may be disadvantageous if it wants to expand its market and make profits (Hoovers 2011).

Comments on the strategy used
Other generic strategic options available to Target would include:

Franchiser strategy where creation and design of products is done and financed in the home country but they are later produced and marketed in the host countries, this is usually recommended for companies in the fast food industry because their products are perishable and can not be produced solely in the home country. A domestic exporter strategy means that it has to centralize all its operations to take place in the United States; this strategy is mostly suitable for companies in the heavy equipment category. A transnational strategy on the other hand will mean that the company will have to adopt a global standpoint that does not work in accordance to national borders (Steger 2010). Target has not yet reached that point where it can operate without associating itself with the American way of life.

Looking at these challenges that the other global strategies pose for Target it is best that it uses the Multinational strategy as its goods are neither perishable nor are they heavy equipment.

Cultural and legal constraints that Target could encounter in its global operations
Cultural constraints
Since Target has decided to go international it is best that it adopts the Canadian culture while operating there. This is because, according to some countries imported cultures are known to erode the ways of life of their people and bring confusion among individuals instead of harmony (Steger 2011).

Legal constraints
It is important for Target to adopt and abide by the laws of Canada, and those of other countries in case it expands to other parts of the world, to avoid problems with legal bodies. It will have to ensure that it does not violate environmental, labor and taxation laws as these are some of the laws that multinationals commonly violate (Hoover’s 2011).

Conclusion
Target engages in thorough analysis of its market environment to ensure that its marketing strategies are aimed at its customers and so that they create value for them. It uses a combination of low cost and differentiated strategies for different customers who visit different stores in the United States to ensure that they get the best for the money that they are willing to pay. It has also recently expanded operations to Canada to further its market so that sales are increased and so that it always has a continuous market for its products.

Target’s Financial Performance
Statement of financial position as 31st January 2010 and 31st January 2011
2010 in $m 2011 in $m
Current Assets
Cash and cash equivalents 583.00 583.00
Accounts receivable 6,966.00 6,153.00
Inventory 7,179.00 7,596.00
Prepaid expenses 530.00 442.00
Total current assets 15,258.00 14,774.00
Non current assets
Property plant and equipment 23,015.00 20,293.00
Goodwill 2,725.40 2,413.00
Long term investments 1,355.20 1,212.50
Other long term assets 1,710.40 1,589.50
Total assets 44,064.00 40,282.00
Current liabilities
Accounts payable 6,511.00 6,625.20
Accrued expenses 1,784.50 1,642.90
Other current liabilities 1,454.50 361.90
Total current liabilities 9,750.00 8,630.00
Long term debt 11,062.80 10,291.50
Deferred income tax 1,320.40 1,244.70
Other liabilities 1,548.80 1,424.80
Total liabilities 23,682.00 21,591.00
Retained earnings 13,458.50 13,924.50
Shareholders’ equity 6,923.50 4,766.50
Total liabilities & shareholders’ equity 44,064.00 40,282.00

Income statement for the year ended 31st January 2010 and 31st January 2011
2010 in $m 2011 in $m
Revenue 65,357.00 67,390.00
Cost of sales 44,694.00 46,451.00
Gross profit 20,633.00 20,939.00
Total Operating expense 14,469.00 14,827.00
Net profit 6,194.00 6,112.00

Profitability
The company’s profitability as evidenced by the profitability ratios (see appendix) seems to be growing at a slower rate than expected. Gross profit decreased by 0.5% in 2011 and the net profit also shows a decrease of 0.4%. However, return on capital employed has increased by 1.2%. Compared to other companies in the industry, Target Walmart closely which has profitability levels of over 10% annually (Bloomberg 2011).

The stunted growth in profitability could be due to the lowered prices that Target has been offering its customers in order to keep them. It could also be as a result of increased inflation rates that have led to an increase in cost of sales and operating expenses. If the trend does not change then Target’s future is at stake.

Liquidity
The current ratio has increased by 0.1 which shows that the company has adequate assets to cover its current obligations. This could be due to the fact that debtors are taking fewer days to pay their debts. A ratio of 1:1 or above is recommended because if it falls below that then the company might not be able to meet its short term obligations (Carey et al., 2011). The acid test ratio however has remained constant but still the company has enough quick assets. The company is solvent and it is unlikely to have future cash flow problems.

Efficiency
The efficiency ratios show that the company has few problems in managing its working capital. Receivable days have decreased by 6 days and this has favorable effects on the company’s liquidity. This means that the credit management process is a sound one as debtors are paying up on or before the due dates. Inventory days have increased by a day meaning the stock has been held for longer but this does not pose too much danger for the company. Payable days on the other hand, have decreased by a day, and this could be the reason why Target has been able to maintain the current ratio at the required level.

Gearing
Target seems to be managing its debts well because the debt ratio shows an increase of 0.7: 1 making it have a ratio of 2.2: 1 which is way above the recommended ratio of 1.5:1. The company should consider limiting the amount of debt it borrows as huge debts could pose problems during repayments.

Value Line report
This report is essential for investors for the purpose of making financial decisions on which company to invest in. It usually compares how a company’s stock is performing in relation to other companies’ stock in the same industry. According to The Street (2011), the following represent how Target’s stocks rates in the retail industry in 2011.

Its stock has a timeliness score of 3 which is regarded as average, but investors are required to purchase stocks which have a timeliness value of 1 and when they fall to 4 and 5, they should be sold. Its safety ranks at 1 meaning it is financially stable and therefore has a lower risk level. Investors wishing to buy stocks should buy such stocks while avoiding those that rank at 3 and above because they represent high risk levels. Investors should buy stocks that have a technical rating of 1 or 2, Target’s stock ranks at 2. Its beta is below1 and therefore share price fluctuations are relatively smaller (Bloomberg 2011).

Other pieces of information that are important for investing decisions are the price appreciation and dividends payout. Target’s recent share price is at $ 89.53 and it is expected to have a high and low of 120 and 100 respectively, further its dividend yield is at 2.7% (Bloomberg 2011).

From the above statistics, the company’s share is worth investing in because it offers favorable opportunities for investors to make the most out of their investments.

Evaluation of the performance and future prospects
As evidenced by the results from the ratios and value line report, overall the company is performing well and its future is promising. This is because of the projected rise in share prices backed up by its ability to maintain a balance between its profitability and liquidity.

 

SWOT Analysis
SWOT analysis is a model widely used in analyzing the strategic position of a company. It helps the company to assess its internal environment in terms of its strengths and weaknesses, as well as its external environment in terms of opportunities and threats (Hindle 2008, p. 44-45). This model if used properly is vital in helping any company find suitable ways of optimizing performance so as to achieve short term and long term goals.

Target’s Strengths and Weaknesses can be summarized as follows

Strengths
Strong Brand name

Strong distribution channels

Good reputation

Well diversified products

Large Market share

Weaknesses
Limited global presence

Low commitment towards employees

Higher prices charged

Limited brand loyalty

Opportunities
Growth to Canada

Availability of market in the US

Existing channels

Threats
Intensifying competition

Economic changes

 

Strengths
Target’s brand name which includes brands such as market Pantry and Archer Farms are common among the American society. The Americans associate them with chic products at fair prices and hence the company’s emphasis on “Expect More – Pay less”. Apart from that, Target has a large market share which is mostly evidenced by the numerous stores it has in America which range from the usual target stores to super target stores according to customer preferences.

The company has products which range from kitchen appliances, clothing, automobiles, and other hardware supplies. This is a well diversified range of products because if one section of the products does not sell, they can be offset by sales of another, thereby avoiding massive losses. Target also has strong distribution channels which include regional, food, and import centers, that it uses to transport its products across the different stores in America. To add to its strengths, it further has a good reputation in America and in Canada (Target 2011).

Weaknesses
Target has only managed to extend its operations to Canada; this limits its global presence as compared to the popularity of its competitors such as Walmart and K-Mart which are widely known. Because of its insistence on quality it somehow tends to charge higher prices than competitors and this makes customers who are not willing to pay that extra dollar seek other cheap products. This has reduced its brand loyalty among customers and it could soon lose its most loyal customers.

Target is also known to pay its employees low salary rates as other compared to other famous companies in the retail industry. If employees are not rewarded appropriately they may lack motivation and they are not able to work effectively for the sake of furthering the company’s interests.

Opportunities
Opportunities exist to be exploited; they offer companies the means by which they can make good use of strengths to maximize on their capacity to be profitable and at the same time, they offer means by which weaknesses can be eliminated so as to avoid company failure (Hindle 2008, p. 45).

With its strong distribution channels in the United States, in case Target comes up with other new products, there is no need for the company to develop new ones because the existing ones are sufficient for the purpose of distribution. Expansion to Canada will ensure that the company obtains new markets while it continues to utilize the existing ones.

Consumption of the company’s products continues at alarming rates in the United States, and some states where it has not yet established operations continue demanding its products. This means that the company is likely to extend its customer base as the years go by, in order to take advantage of the untapped markets (Target 2011).

Threats
Threats in the external environment can be overcome if the company has more strengths than weaknesses. A combination of threats and weaknesses can be detrimental and should be avoided.

Target ranks second after Walmart it also faces immense competition from K-Mart which threatens to take its place in the American market (Hoover’s 2011). The economic factors are also a big threat to the company especially where it is required to lower its prices in order to adjust to the rising levels of inflation. This is because in times of inflation consumers are more concerned with the prices rather than the quality offered (Hoover’s 2011).

Target and Ethical Issues
One of the major issues that affect Target Corporation is the ethical issues. The company believes that it is working hard to prove that it observes the highest standards of ethics but reports from different media channels strive to prove otherwise.

One of the major criticisms of the company is the way they treat their employees. The company is said to have little consideration on how the employees are paid. Employees are not able to work effectively if their employers do not compensate them appropriately. Pay acts as a major incentive and any company should aim at compensating them fairly (De Blasio 2008, p. 5).

Target has been involved in lawsuits concerning employment laws, where it was said that it did not practice equality by refusing to contain a worker who was disabled. The company was forced to pay legal fees and employ relevant training on all workers regardless of their disabilities (Gilbert 2006, p. 9). Other issues concern its inability to comply with laws on equal employment opportunities by hiring more male workers, rather than establishing a balance between the genders.

Even though it has been accused of these violations it still maintains in its corporate social responsibility reports that it is ethically responsible and that it strives to be responsible towards its community (Target 2011). Its CSR reports serves as evidence that it actually takes into consideration the welfare of employees as well as those of other people within the community.

These negative reports about its ethical standards are likely to have adverse impacts on the company performance because consumers are mostly affected by such comments and it is not easy for them to have a change of opinion about Target (Gilbert 2006, p. 9).

Conclusion
The results from the financial statements and the SWOT analysis of the company show that it is well positioned for the future. The reports of the financial statements and its insistence on continuous improvement are evidence that Target is among the industry leaders and it is expected to continue being one as long as its financial performance improves and as long as it continues to serve its customer products that are differentiated from those of competitors.

 

References

Articles / Journals

De Blasio, G., 2008, “Understanding Target”, Electronic Journal of Business Ethics and

Organization Studies, vol.13, No.1, pp. 5-12.

Gilbert, H., 2006, “Focus on some on world unethical companies”, Supply Management, vol.

11, no. 9, pp. 9-9.

Books

Carey, M. et al., 2011, Accounting: A Smart Approach, Oxford University Press.

Drummond, G. and Ensor, J., 2005, Introduction to Marketing Concepts, Butterworth –

Heinemann.

Harris, P. S., 2009, How Target Prospers by Embracing Inclusion and Diversity, Wiley.

Hindle, T. 2008, ‘SWOT analysis’, Guide to Management Ideas & Gurus pp. 181-182 EIU:

Economist Intelligence Unit Business Source Complete, EBSCOhost, viewed 14 September 2011.

Kotler, P. & Armstrong, G., (2011), Principles of Marketing, 14th Ed. Prentice Hall.

Steger, M., 2010, Globalization, Sterling Publishing Company, Inc.

Vilcox, M, & Mohan, T., 2007, Contemporary Issues in Business Ethics, Nova Science

Publishers, Inc, eBook Collection, EBSCOhost, viewed 14 September 2011.

Websites

Bloomberg, 2011, Target Corp (TGT: New York), Retrieved from:

http://investing.businessweek.com/businessweek/research/stocks/financials/financials.asp?ticker=TGT:US&dataset=incomeStatement&period=A&currency=na

Hoovers, 2011, Target Corporation: Minneapolis, MN United States (NYSE: TGT)

Retrieved from: http://www.hoovers.com/company/TargetCorporation/rfccif-1.html

Target, 2011, Here for Good, Retrieved from: http://hereforgood.target.com/

The Street, 2011, Target Corporation (TGT): NYSE Services, Retrieved from:

http://www.thestreet.com/quote/TGT.html

 

Appendix

2010 2011

Profitability ratios

Gross profit = 20,633.00 × 100 = 31.6% 20,939.00 × 100 = 31.1%

65,357.00 67,390.00

Net Profit = 6,194.00 × 100 = 9.5% 6,112.00 × 100 = 9.1%

65,357.00 67,390.00

Return on capital Employed

= 6,194.00 × 100 = 18.1% 6,112.00 × 100 = 19.3%

34,314.00 31,652.00

Liquidity Ratios

Current ratio = 15,258.00 / 9,750.00 = 1.6: 1 14,774.00 / 8,630.00 = 1.7: 1

Acid test ratio = 15,258.00 – 7,179.00 = 0.83:1 14,774.00 – 7,596.00= 0.83: 1

9,750.00 8,630.00

Efficiency ratios

Receivables days = 6,966.00 × 365 = 39 days 6,153 × 365 = 33 days

65,357.00 67,390.00

Payables days = 6,511.00 × 365= 53 days 6,625.20 × 365 = 52 days

44,694.00 46,451.00

Inventory days = 7,179.00 × 365 = 58 days 7,596.00 × 365 = 59 days

44,694.00 46,451.00

Gearing ratio = 11,062.80 / 6,923.10 = 1.5: 1 10,291.30 / 4,766.40 = 2.2: 1

 

 

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Target Corporation

Target Corporation
Corporate Profile Module I: 1) Introduce your company. what does it do? How did it get started? How does it add value? Who are the customers it competes for? What risks confront the company? What type of business is it-goods-producing or service? What industry does it operate in? What is it knowe for? Write an opening paragraph that engages your reader from the outset! 2) State its mission, vision, and values. Define these terms using the definition from Bovee and Thill. The mission: Most companies state their mission on their websit. Use your company’s own words in your paper. The vision: You may have difficulty finding a statement of you company’s vision; if you can’t find it, you should state the vision in your own words based on what you have read about the company’s philosophy and values on its website. 3) Analyze your company’s mission statement. Is it just “vague happy talk” or does it really say why the company exists?

Corporate Profile Module II: 1) Discuss corporate ethics. Define business ethics. How does your company approach corporate ethics and what guidelines does it set forth? Does it adhere to what it says? 2) Discuss the concept of “Corporate Social Responsibility. ” Who are the company’s stakeholders? How does your company fulfill its responsibilities to its primary stakeholders-owners, employees, and customers? What approach does it use to CSR-Minimalist, Cynical, Defensive, or Proactive? 3) Discuss workforce diversity. Define this concept. Why is workforce diversity important? How does your company obtain or try to obtain a diverse workforce? Does it have a diversity policy? What evidence do you find that your company carries out ( or fails to carry out ) its policy?

Corporate Profile Module III: Discuss the marketing concept and why it is important to a business. What factors in the external environment affect your company? (Cosider economic conditions, the natural environment, social and cultural trends, laws and regulations, and technology-p. 293 of Bovee and Thill.) who constitutes your company’s target market? What market-coverage strategy does your company use-undifferentiated, differentiated, concentrated, or micromarketing?) what media does it use to communcate the company’ image and marketing message?

Globalization 1) why do companies engage in international trade? (pp. 49-50) Is your company “global”? If it isn’t, why do you think it has chosen to remain purely domestic? 2) If it is global, what cultural and legal differences does it encounter in the global business environment? (pp. 58-61) 3) what form of international business activity does it engage in? (pp. 62-64) 4) Which strategic approaches does your company use? (pp.64-65) 5) If your company does not engage in international business activity, what country do you think would be good for your company’s expansion, and what strategic approach would you suggest? 6) if your company does have international operations, do you think the selected strategy is working? Would you change anything about your company’s strategy?

Corporate Profile Module IV: Google finance and Yahoo finance are excellent resources for your discussion of the financial performance of your company. Comparisons to other companies in the industry will serve to enhance your paper. Follow your class finance notes for this section. 1) Describe your organization’s financial performance. Insert the financial tables as explained in class. 2) Include and describe the Value Line report for your company. 3) How would you evaluate your company’s performance? 4) What are the prospects for future performance? 5) Perform a brief SWOT analysis on your company

You can use tables to summarize the data in this section.

Corporate Profile Module V: 1) find an article ( or multiple articles) that discusses an important issue currently facing your company. 2) How do you think your company is positioned for the the future? Is your company an industry leader who will continue a position of leadership? Is your company losing market share? Look into the future and predict how your company will perform in the next five years with some justification for your answer……………….

Corporate Profile Module I: 1) Introduce your company. what does it do? How did it get started? How does it add value?

Corporate Profile Module I: 1) Introduce your company. what does it do? How did it get started? How does it add value? Who are the customers it competes for? What risks confront the company? What type of business is it-goods-producing or service? What industry does it operate in? What is it knowe for? Write an opening paragraph that engages your reader from the outset! 2) State its mission, vision, and values. Define these terms using the definition from Bovee and Thill. The mission: Most companies state their mission on their websit. Use your company’s own words in your paper. The vision: You may have difficulty finding a statement of you company’s vision; if you can’t find it, you should state the vision in your own words based on what you have read about the company’s philosophy and values on its website. 3) Analyze your company’s mission statement. Is it just “vague happy talk” or does it really say why the company exists?

Corporate Profile Module II: 1) Discuss corporate ethics. Define business ethics. How does your company approach corporate ethics and what guidelines does it set forth? Does it adhere to what it says? 2) Discuss the concept of “Corporate Social Responsibility. ” Who are the company’s stakeholders? How does your company fulfill its responsibilities to its primary stakeholders-owners, employees, and customers? What approach does it use to CSR-Minimalist, Cynical, Defensive, or Proactive? 3) Discuss workforce diversity. Define this concept. Why is workforce diversity important? How does your company obtain or try to obtain a diverse workforce? Does it have a diversity policy? What evidence do you find that your company carries out ( or fails to carry out ) its policy?

Corporate Profile Module III: Discuss the marketing concept and why it is important to a business. What factors in the external environment affect your company? (Cosider economic conditions, the natural environment, social and cultural trends, laws and regulations, and technology-p. 293 of Bovee and Thill.) who constitutes your company’s target market? What market-coverage strategy does your company use-undifferentiated, differentiated, concentrated, or micromarketing?) what media does it use to communcate the company’ image and marketing message?

Globalization 1) why do companies engage in international trade? (pp. 49-50) Is your company “global”? If it isn’t, why do you think it has chosen to remain purely domestic? 2) If it is global, what cultural and legal differences does it encounter in the global business environment? (pp. 58-61) 3) what form of international business activity does it engage in? (pp. 62-64) 4) Which strategic approaches does your company use? (pp.64-65) 5) If your company does not engage in international business activity, what country do you think would be good for your company’s expansion, and what strategic approach would you suggest? 6) if your company does have international operations, do you think the selected strategy is working? Would you change anything about your company’s strategy?

Corporate Profile Module IV: Google finance and Yahoo finance are excellent resources for your discussion of the financial performance of your company. Comparisons to other companies in the industry will serve to enhance your paper. Follow your class finance notes for this section. 1) Describe your organization’s financial performance. Insert the financial tables as explained in class. 2) Include and describe the Value Line report for your company. 3) How would you evaluate your company’s performance? 4) What are the prospects for future performance? 5) Perform a brief SWOT analysis on your company

You can use tables to summarize the data in this section.

Corporate Profile Module V: 1) find an article ( or multiple articles) that discusses an important issue currently facing your company. 2) How do you think your company is positioned for the the future? Is your company an industry leader who will continue a position of leadership? Is your company losing market share? Look into the future and predict how your company will perform in the next five years with some justification for your answer……………….

……………………………………………………………

 

Introduction
Target Corporation an American retail company ranks second after Walmart in the discount chain of retail companies. It operates stores in 49 states in the United States and is considered to be one of the market leaders in the retailing industry (Hoovers 2011). Customers of the retail industry are no longer looking for cheap products rather, they expect suppliers to supply chic but fair priced products. Target is regarded as one such retail company that endeavors to supply customers with differentiated products at low costs than its competitors (Target 2011).

The subject matter of the essay is to create a complete corporate profile of Target Corporation and this will range from: Its history, formation, mission, vision and values, corporate ethics and social responsibility, marketing, international trade, among others.

History and Formation of Target Corporation
Over the years the company has evolved tremendously since the first business began. Its history dates back to 1902 in Minneapolis when the Dayton Dry Goods Company was first formed. Real investor and Banker George Dayton bought shares of the Goodfellow’s Dry Goods Company to form the business. Because it dealt in a variety of goods and services its founder George Dayton changed the name to Dayton Company, to show that it did not deal in dry goods alone. In the years to 1962 the business operated as Dayton Company before it changed its name to Dayton Hudson when the first concept of target was created. However some years later, after many target stores which emphasized on upscale discounting had been established, the company name was changed to Target Corporation in 2000 (Target 2011).

Target Corporation’s headquarters are in Minneapolis close to the place where its original stores were located. It is known for being the second largest store in the retail industry after Walmart which is also its main competitor. It is known for providing customers with upscale products for fair prices as compared to competitors, and Fortune magazine ranked it at number 30 for being among the best companies (Hoovers 2011) in America.

Target Corporation’s stores range from their conventional target stores which carry a variety of products which mainly include electronics, health, clothing, beauty, kitchen, automobile, and hardware products. It also sells groceries which are mostly non perishable but in limited amounts (Target 2011). PFresh stores which mainly retail perishable, dairy and meat products. Target Greatland stores which also contain general merchandise, Super Target stores which sell merchandise that can be found in the target stores, and a wide selection of groceries. It also operates as a service company through its subsidiaries where it provides services such as financial services and interior decoration services (Target 2011).

When it comes to value creation, Target creates value for its customers by constantly striving to offer customers that combination of quality and differentiated products or services at low prices (Target 2011). This is likely to satisfy customers while making them view the company as the ultimate value creator. Customer value creation is a strategy consistent with its long term goals of shareholder wealth maximization.

Even though Target enjoys its large scale presence In the United States and in Canada due to its recent international development, it is faced with a major risk of negative publicity because of the rumored low wages that it pays its employees. More risks facing the company include concerns about its corporate ethics and social responsibility.

Target’s Mission, Vision and Values
Mission
A mission statement describes the overall and unique purpose for a company’s existence. It basically states what the company is all about, who the customers are and what values it deems important (Kotler and Armstrong 2011). Target’s mission states “to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More – Pay Less brand promise”. It is committed to improving its operations and also to improve its customers’ experience (Target 2011).

Vision
A vision statement gives the details about where the company wants to be in future. It is from the vision statement that a company derives its mission statement which is intended to drive it to that future state (Kotler and Armstrong 2011). Target’s vision is to be the best retail store in the world, offering its customers unique and quality products and services that should ultimately satisfy every customer and make them see value for the purchases they make.

C. Values
Values represent those principles that guide a corporation’s conduct when dealing with its internal and external stakeholders. They are the beliefs that the company holds dear and they help to form an organizational culture within the company (Kotler and Armstrong 2011). Values that Target incorporates in conducting its business include; high ethical standards, professional and personal integrity, delivering quality products and services at fair prices, respect for customers, customer satisfaction, building trust among customers, among others.

D. Analysis of the Mission statement
A mission statement should be concise and comprehensive. It should have meaning attached to it and should not be used solely for public relations exercises (Kotler and Armstrong 2011).

In order to work towards achieving its vision, Target’s mission provides the guidance needed to reach that future state. It has gown fast to become one of the largest retail stores in the United States, serving customers promptly by delivering products and services to meet their expectations. Even though it sometimes experiences difficulties in attaining the performance levels it sets, it manages to turnaround and make the most from its stores. The pressure from competitors also makes it come up with ideas about how to continuously improve their products so that customers are fully satisfied. This shows that it works in accordance to its mission’s requirements and uses it to measure its progress towards customer satisfaction.

Corporate Ethics
Corporate ethics refers to the application of principles of morality in the day to day activities of the business (Vilcox and Mohan 2007, p. 1). Companies that are ethical must satisfy the three levels of ethics, that is, the macro, corporate and individual levels of ethics.

Macro level business ethics relates to those standards that a corporation must satisfy on a national and international scale. That is, doing good or behaving morally right when faced with political systems of countries in which it operates in and observing the culture of those countries. Basically it refers to the role of a company when dealing in an international scale. Corporate level business ethics are those standards that a corporation should observe when working towards achieving their strategic objectives. Individual level ethics refers to the behavior of individual persons within the organization that determine whether it is behaving ethically or not (Vilcox and Mohan 2007).

Target approaches corporate ethics by encouraging its staff and the leaders to work towards putting its values in action, to be the world’s most ethical retail stores. It also encourages everyone to follow suit on the practices of the Dayton brothers when they were company leaders. To ensure that this is the case it has established very firm processes and policies, with a complete governance structure of board of directors to ensure that all individuals within the company observe business ethics (Target 2011). It has also developed a section on its website that specifically deals with its issues of corporate governance and ethics where it gives detailed information on how it works towards achieving high standards of ethics. It has also received awards for being the most reputable and admired company, this is a true reflection of its efforts in observing corporate ethics.

Corporate Social Responsibility
For companies to prove to society that they are observing business ethics, they need to be socially responsible. Corporate social responsibility therefore means that a corporation should maintain moral standards in dealing with its stakeholders in order to enhance their welfare and at the same time respect their rights (Vilcox and Mohan 2007, p. 5). Being socially responsible ensures that the company lives peacefully within its society because it is through such responsibility that society forms an informed opinion about any company.

Corporate social responsibility also means observing the triple bottom line and working towards sustainability development, so that the needs of all stakeholders in society and not just the needs of the shareholders are met. Other stakeholders in this context include the employees, customers, regulators, government, and the environment, among others (Vilcox and Mohan 2007).

To some shareholders, companies that engage in corporate social responsibility are depriving them of their right to wealth maximization, however, at Target Corporation; corporate social responsibility is a way that enables it to do well while doing good to its shareholders. The company therefore releases annual CSR reports to show how they have fulfilled their responsibilities towards their stakeholders (Target2011).

Responsibility towards primary stakeholders
Towards Owners
Target’s responsibility towards its owners is to maximize their wealth. Target does this by using its resources in the most efficient ways. Also it realizes that in doing good to society it is able to continue doing well in terms of its profitability. This is because when a company’s mission becomes to satisfy customers, they respond by making purchases and this provides the means by which the company makes profits (Vilcox and Mohan 2007).

Towards Employees
To show its responsibility towards its employees, Target hires individuals with talent and commits itself to giving them the best training, and rewarding them appropriately in order to gain their trust, and in order for them to use their skills and experiences in furthering the company’s interests (Target 2011).

To improve their employees’ value proposition, the company incorporates its corporate values in its human resource planning. Employees are allowed to exchange their experiences at Target and this motivates employees to engage in fulfilling the company’s mission (Target 2011).

Towards Customers
Target’s responsibility towards its customers is to ensure that they are always pleased with what the company has to offer them. Therefore the company ensures that all its products are safe for the customers to use. It also ensures that it strives to improve them continuously so that the customers are paying to get products and services that meet and exceed their needs. The company also ensures that its stores are safe so that customers are free from accidents that might occur while shopping (Target 2011).

Target’s Approach to Corporate Social responsibility
Target uses a social contract approach to CSR, because it believes that it is through doing good for the society that it is able to do well in terms of its performance. It engages in programs that are aimed at improving the health and safety of communities and being philanthropic to society. It has even been ranked at number 22 by Fortune magazine for being a philanthropic company. It does everything to avoid all other approaches that undermine the society especially the minimalist approach which puts the interests of shareholders above those of other stakeholders (Target 2011).

Workforce Diversity
Workforce diversity refers to appreciation of those attributes that make individuals within an organization unique from each other. It involves creation of policies and practices which take into consideration people within the organization that are said to be different from the rest (Harris 2009, p. 2).

Workforce diversity is important because, through it a company is able to show that it is socially responsible by including people within the society who are disadvantaged. It allows companies to have a competitive edge because, for them to be competitive they need to prove that they do not discriminate on people and their practices. Legally companies are required to show that they do not employ people on discriminatory grounds and these policies show that they comply with such requirements (Harris 2009). Workforce diversity has proved as an effective tool in marketing because such employees offer important insights on what the different communities expect from companies. Further a diverse workforce is a true reflection of the diverse customer base that a company has.

At Target Corporation, diversity is more than a requirement of the company; it is a core value in the company and it is the company’s way of life. It has specific policies that deal with workforce diversity and it ensures that it is part of the business’ human resource planning process. This is because it strives to represent to the whole world the kind of people it works with and the customers that they work towards satisfying (Target 2011). Evidence that Target implements its workforce diversity stems up from awards it has won for including people from multiple backgrounds in its workforce, and for developing supplier relationships with women owned businesses and minority vendors (Target 2011).

Conclusion
Target strives to abide by what its mission states in order to reach its vision that is to be the best retail store offering quality products and services for its customers. It also ensures that it practices business ethics from all perspectives by having strict policies that emphasize on ethics. Further it realizes that social responsibility is a requirement if it has to live in good terms with society and for it to have long term profitability.

Marketing
The marketing concept
Unlike the selling and production concept, the marketing concept emphasizes on the customer. That is, before a company can embark on producing products, it has to first identify what its customers need and desire of a company’s products, and afterwards it can produce the products and then sell them to the customers (Drummond and Ensor 2005, p.1). The end result should be satisfied customers who are willing to make repeat purchases if not convincing other to purchase a company’s products.

Where companies have to develop profitable relationships with customers, marketing proves to be an essential tool. Marketing is aimed at making customers aware of the products and services that the company has to offer and also shows how the company intends to meet customers’ needs (Kotler and Armstrong 2011, p. 4-5). The marketing concept is therefore important for businesses that want to establish good relationships with customers and which intend to have long term profitability.

Marketing at Target Corporation
External Factors that affect the company
Assessment of the external factors in the market environment that affect Target constitute the market research that it needs to carry out in order to satisfy itself that its marketing efforts are targeted at the right customers. Also it helps to ensure that the company comes up with the required marketing strategies which will eventually lead to successful marketing (Drummond and Ensor 2005). These external factors include:

Economic conditions
Rising standards of living in America is one of the major economic changes that occur and affect a company’s operations. The US economy is also occasionally faced with periods of recessions, which makes companies reduce prices so that they can continue making substantial sales. Target has managed to keep its prices at a fair rate and still have its sales increase over the years to 2011 (Target 2011).

Natural environment
The natural environment which includes resources used in production of products, water that occurs naturally and climatic changes, are a big influence on a company like Target’s market environment. For instance, while planning on how products will reach customers, climatic changes should be considered as incidents such as heavy rainfall and storms can delay product delivery to the desired destinations, and this may affect service delivery to customers.

Social and cultural trends
Analysis of the social and cultural trends is vital because companies need to know what their customers’ culture is all about. For a retail store the demands of society will mainly include its ability to sell products at affordable prices. This is unlikely to affect Target Corporation’s pricing strategies as it already sells its products for lower prices than most of its competitors (Target 2011).

Legal requirements
Laws and regulations governing companies also change as time goes by. Environmental laws for instance can influence how a company does its product packaging, which is a major influence in appealing customers (Drummond and Ensor 2005). Target so far does not have any problems with packaging products because they mostly retail them rather than manufacture. However, laws relating to what can be advertised to the general public can influence their marketing strategies.

Technological advancements
Advancements such as new production methods are likely to impact on the marketing strategy of a company (Drummond and Ensor 2005). Where the company uses sophisticated methods of production, it is likely that its marketing efforts will be vigorous to ensure that more people are aware of the effort it takes to provide quality foods. Target uses online resources to market products to customers, and to ensure that each customer’s demands are met it uses customized search engines. The company however needs to be constantly aware of any changes that may occur in technology so that the products are always up to date.

The Market and marketing strategies used at Target corporation
Target Corporation’s targets many customers because of the many products it sells to them. It therefore needs to target each age group and gender that is interested in buying its products. People are always demanding one product or the other from the company, be it kitchen appliances, automobiles, or even toys. Because of this wide target market the main strategy used by the company is a combination of differentiated and low cost strategies, where it strives to offer better services to customers than competitors can (Hoovers 2011). As a differentiation strategy, it introduced the groceries section in most of its stores so that customers can have a chance to purchase groceries without worrying about when they will pass by the groceries stores as is the culture of most Americans.

The main form of advertising media that the company uses is the television because through it more people become aware of what it has to offer. It also uses radio advertising and newspaper advertising to ensure that everyone has access to information about the company (Target 2011). Internet advertising is also a major form of advertising that it uses.

Globalization
Globalization is the process by which people interact with others around the world without any restrictions (Steger 2010, p. 48). Globalization can be viewed from several dimensions, that is, in terms of cultural, political, technological, ecological, and economic globalization. A global economy involves a situation where companies in one country are allowed to trade freely with others across the globe, thus the concept of international trade. Economic globalization is possible when international trade is encouraged through reduction of trade barriers such as import quotas, tariffs and export charges (Steger 2010, p. 49).

Companies engage in international trade because they want to increase their sales through finding new markets for their products and services, continue to have sustained competitive advantage, minimize incidents of risks such as cyclical and seasonal effect on sales, and also to obtain resources that they are deficient in (Steger 2010, p. 50).

Target has not yet established itself fully as a global company because it only ventured to Canada recently and it is yet to see whether operating as a multinational company is a viable strategy to them (Target 2011). The main reason for establishing operations in Canada was to have its presence felt on a large scale so that it continues to have a competitive edge in the retail industry. Target Corporation chose to expand its operations to Canada because most of its non American customers are the Canadians. Further over 70% of Canadians were aware of its influence in the American states and would therefore serve as a better additional market to them. In Canada, it sells the same products and services that it sells to its American customers.

Strategic approaches used by Target in Globalization
It is not clear which strategy Target Corporation uses in Canada because of the recent expansion, but it should use a multinational strategy for Canada and future expansions, because of the nature of the business it deals in. This is because the parent company will have the final say in decision making and financial management while letting the subsidiaries manage their own marketing and sales strategies (Steger 2010).

To support their global strategy, Target will also have to use different business strategies depending on where they choose their operations. This is because using the same strategies worldwide without consideration of the markets may be disadvantageous if it wants to expand its market and make profits (Hoovers 2011).

Comments on the strategy used
Other generic strategic options available to Target would include:

Franchiser strategy where creation and design of products is done and financed in the home country but they are later produced and marketed in the host countries, this is usually recommended for companies in the fast food industry because their products are perishable and can not be produced solely in the home country. A domestic exporter strategy means that it has to centralize all its operations to take place in the United States; this strategy is mostly suitable for companies in the heavy equipment category. A transnational strategy on the other hand will mean that the company will have to adopt a global standpoint that does not work in accordance to national borders (Steger 2010). Target has not yet reached that point where it can operate without associating itself with the American way of life.

Looking at these challenges that the other global strategies pose for Target it is best that it uses the Multinational strategy as its goods are neither perishable nor are they heavy equipment.

Cultural and legal constraints that Target could encounter in its global operations
Cultural constraints
Since Target has decided to go international it is best that it adopts the Canadian culture while operating there. This is because, according to some countries imported cultures are known to erode the ways of life of their people and bring confusion among individuals instead of harmony (Steger 2011).

Legal constraints
It is important for Target to adopt and abide by the laws of Canada, and those of other countries in case it expands to other parts of the world, to avoid problems with legal bodies. It will have to ensure that it does not violate environmental, labor and taxation laws as these are some of the laws that multinationals commonly violate (Hoover’s 2011).

Conclusion
Target engages in thorough analysis of its market environment to ensure that its marketing strategies are aimed at its customers and so that they create value for them. It uses a combination of low cost and differentiated strategies for different customers who visit different stores in the United States to ensure that they get the best for the money that they are willing to pay. It has also recently expanded operations to Canada to further its market so that sales are increased and so that it always has a continuous market for its products.

Target’s Financial Performance
Statement of financial position as 31st January 2010 and 31st January 2011
2010 in $m 2011 in $m
Current Assets
Cash and cash equivalents 583.00 583.00
Accounts receivable 6,966.00 6,153.00
Inventory 7,179.00 7,596.00
Prepaid expenses 530.00 442.00
Total current assets 15,258.00 14,774.00
Non current assets
Property plant and equipment 23,015.00 20,293.00
Goodwill 2,725.40 2,413.00
Long term investments 1,355.20 1,212.50
Other long term assets 1,710.40 1,589.50
Total assets 44,064.00 40,282.00
Current liabilities
Accounts payable 6,511.00 6,625.20
Accrued expenses 1,784.50 1,642.90
Other current liabilities 1,454.50 361.90
Total current liabilities 9,750.00 8,630.00
Long term debt 11,062.80 10,291.50
Deferred income tax 1,320.40 1,244.70
Other liabilities 1,548.80 1,424.80
Total liabilities 23,682.00 21,591.00
Retained earnings 13,458.50 13,924.50
Shareholders’ equity 6,923.50 4,766.50
Total liabilities & shareholders’ equity 44,064.00 40,282.00

Income statement for the year ended 31st January 2010 and 31st January 2011
2010 in $m 2011 in $m
Revenue 65,357.00 67,390.00
Cost of sales 44,694.00 46,451.00
Gross profit 20,633.00 20,939.00
Total Operating expense 14,469.00 14,827.00
Net profit 6,194.00 6,112.00

Profitability
The company’s profitability as evidenced by the profitability ratios (see appendix) seems to be growing at a slower rate than expected. Gross profit decreased by 0.5% in 2011 and the net profit also shows a decrease of 0.4%. However, return on capital employed has increased by 1.2%. Compared to other companies in the industry, Target Walmart closely which has profitability levels of over 10% annually (Bloomberg 2011).

The stunted growth in profitability could be due to the lowered prices that Target has been offering its customers in order to keep them. It could also be as a result of increased inflation rates that have led to an increase in cost of sales and operating expenses. If the trend does not change then Target’s future is at stake.

Liquidity
The current ratio has increased by 0.1 which shows that the company has adequate assets to cover its current obligations. This could be due to the fact that debtors are taking fewer days to pay their debts. A ratio of 1:1 or above is recommended because if it falls below that then the company might not be able to meet its short term obligations (Carey et al., 2011). The acid test ratio however has remained constant but still the company has enough quick assets. The company is solvent and it is unlikely to have future cash flow problems.

Efficiency
The efficiency ratios show that the company has few problems in managing its working capital. Receivable days have decreased by 6 days and this has favorable effects on the company’s liquidity. This means that the credit management process is a sound one as debtors are paying up on or before the due dates. Inventory days have increased by a day meaning the stock has been held for longer but this does not pose too much danger for the company. Payable days on the other hand, have decreased by a day, and this could be the reason why Target has been able to maintain the current ratio at the required level.

Gearing
Target seems to be managing its debts well because the debt ratio shows an increase of 0.7: 1 making it have a ratio of 2.2: 1 which is way above the recommended ratio of 1.5:1. The company should consider limiting the amount of debt it borrows as huge debts could pose problems during repayments.

Value Line report
This report is essential for investors for the purpose of making financial decisions on which company to invest in. It usually compares how a company’s stock is performing in relation to other companies’ stock in the same industry. According to The Street (2011), the following represent how Target’s stocks rates in the retail industry in 2011.

Its stock has a timeliness score of 3 which is regarded as average, but investors are required to purchase stocks which have a timeliness value of 1 and when they fall to 4 and 5, they should be sold. Its safety ranks at 1 meaning it is financially stable and therefore has a lower risk level. Investors wishing to buy stocks should buy such stocks while avoiding those that rank at 3 and above because they represent high risk levels. Investors should buy stocks that have a technical rating of 1 or 2, Target’s stock ranks at 2. Its beta is below1 and therefore share price fluctuations are relatively smaller (Bloomberg 2011).

Other pieces of information that are important for investing decisions are the price appreciation and dividends payout. Target’s recent share price is at $ 89.53 and it is expected to have a high and low of 120 and 100 respectively, further its dividend yield is at 2.7% (Bloomberg 2011).

From the above statistics, the company’s share is worth investing in because it offers favorable opportunities for investors to make the most out of their investments.

Evaluation of the performance and future prospects
As evidenced by the results from the ratios and value line report, overall the company is performing well and its future is promising. This is because of the projected rise in share prices backed up by its ability to maintain a balance between its profitability and liquidity.

 

SWOT Analysis
SWOT analysis is a model widely used in analyzing the strategic position of a company. It helps the company to assess its internal environment in terms of its strengths and weaknesses, as well as its external environment in terms of opportunities and threats (Hindle 2008, p. 44-45). This model if used properly is vital in helping any company find suitable ways of optimizing performance so as to achieve short term and long term goals.

Target’s Strengths and Weaknesses can be summarized as follows

Strengths
Strong Brand name

Strong distribution channels

Good reputation

Well diversified products

Large Market share

Weaknesses
Limited global presence

Low commitment towards employees

Higher prices charged

Limited brand loyalty

Opportunities
Growth to Canada

Availability of market in the US

Existing channels

Threats
Intensifying competition

Economic changes

 

Strengths
Target’s brand name which includes brands such as market Pantry and Archer Farms are common among the American society. The Americans associate them with chic products at fair prices and hence the company’s emphasis on “Expect More – Pay less”. Apart from that, Target has a large market share which is mostly evidenced by the numerous stores it has in America which range from the usual target stores to super target stores according to customer preferences.

The company has products which range from kitchen appliances, clothing, automobiles, and other hardware supplies. This is a well diversified range of products because if one section of the products does not sell, they can be offset by sales of another, thereby avoiding massive losses. Target also has strong distribution channels which include regional, food, and import centers, that it uses to transport its products across the different stores in America. To add to its strengths, it further has a good reputation in America and in Canada (Target 2011).

Weaknesses
Target has only managed to extend its operations to Canada; this limits its global presence as compared to the popularity of its competitors such as Walmart and K-Mart which are widely known. Because of its insistence on quality it somehow tends to charge higher prices than competitors and this makes customers who are not willing to pay that extra dollar seek other cheap products. This has reduced its brand loyalty among customers and it could soon lose its most loyal customers.

Target is also known to pay its employees low salary rates as other compared to other famous companies in the retail industry. If employees are not rewarded appropriately they may lack motivation and they are not able to work effectively for the sake of furthering the company’s interests.

Opportunities
Opportunities exist to be exploited; they offer companies the means by which they can make good use of strengths to maximize on their capacity to be profitable and at the same time, they offer means by which weaknesses can be eliminated so as to avoid company failure (Hindle 2008, p. 45).

With its strong distribution channels in the United States, in case Target comes up with other new products, there is no need for the company to develop new ones because the existing ones are sufficient for the purpose of distribution. Expansion to Canada will ensure that the company obtains new markets while it continues to utilize the existing ones.

Consumption of the company’s products continues at alarming rates in the United States, and some states where it has not yet established operations continue demanding its products. This means that the company is likely to extend its customer base as the years go by, in order to take advantage of the untapped markets (Target 2011).

Threats
Threats in the external environment can be overcome if the company has more strengths than weaknesses. A combination of threats and weaknesses can be detrimental and should be avoided.

Target ranks second after Walmart it also faces immense competition from K-Mart which threatens to take its place in the American market (Hoover’s 2011). The economic factors are also a big threat to the company especially where it is required to lower its prices in order to adjust to the rising levels of inflation. This is because in times of inflation consumers are more concerned with the prices rather than the quality offered (Hoover’s 2011).

Target and Ethical Issues
One of the major issues that affect Target Corporation is the ethical issues. The company believes that it is working hard to prove that it observes the highest standards of ethics but reports from different media channels strive to prove otherwise.

One of the major criticisms of the company is the way they treat their employees. The company is said to have little consideration on how the employees are paid. Employees are not able to work effectively if their employers do not compensate them appropriately. Pay acts as a major incentive and any company should aim at compensating them fairly (De Blasio 2008, p. 5).

Target has been involved in lawsuits concerning employment laws, where it was said that it did not practice equality by refusing to contain a worker who was disabled. The company was forced to pay legal fees and employ relevant training on all workers regardless of their disabilities (Gilbert 2006, p. 9). Other issues concern its inability to comply with laws on equal employment opportunities by hiring more male workers, rather than establishing a balance between the genders.

Even though it has been accused of these violations it still maintains in its corporate social responsibility reports that it is ethically responsible and that it strives to be responsible towards its community (Target 2011). Its CSR reports serves as evidence that it actually takes into consideration the welfare of employees as well as those of other people within the community.

These negative reports about its ethical standards are likely to have adverse impacts on the company performance because consumers are mostly affected by such comments and it is not easy for them to have a change of opinion about Target (Gilbert 2006, p. 9).

Conclusion
The results from the financial statements and the SWOT analysis of the company show that it is well positioned for the future. The reports of the financial statements and its insistence on continuous improvement are evidence that Target is among the industry leaders and it is expected to continue being one as long as its financial performance improves and as long as it continues to serve its customer products that are differentiated from those of competitors.

 

References

Articles / Journals

De Blasio, G., 2008, “Understanding Target”, Electronic Journal of Business Ethics and

Organization Studies, vol.13, No.1, pp. 5-12.

Gilbert, H., 2006, “Focus on some on world unethical companies”, Supply Management, vol.

11, no. 9, pp. 9-9.

Books

Carey, M. et al., 2011, Accounting: A Smart Approach, Oxford University Press.

Drummond, G. and Ensor, J., 2005, Introduction to Marketing Concepts, Butterworth –

Heinemann.

Harris, P. S., 2009, How Target Prospers by Embracing Inclusion and Diversity, Wiley.

Hindle, T. 2008, ‘SWOT analysis’, Guide to Management Ideas & Gurus pp. 181-182 EIU:

Economist Intelligence Unit Business Source Complete, EBSCOhost, viewed 14 September 2011.

Kotler, P. & Armstrong, G., (2011), Principles of Marketing, 14th Ed. Prentice Hall.

Steger, M., 2010, Globalization, Sterling Publishing Company, Inc.

Vilcox, M, & Mohan, T., 2007, Contemporary Issues in Business Ethics, Nova Science

Publishers, Inc, eBook Collection, EBSCOhost, viewed 14 September 2011.

Websites

Bloomberg, 2011, Target Corp (TGT: New York), Retrieved from:

http://investing.businessweek.com/businessweek/research/stocks/financials/financials.asp?ticker=TGT:US&dataset=incomeStatement&period=A&currency=na

Hoovers, 2011, Target Corporation: Minneapolis, MN United States (NYSE: TGT)

Retrieved from: http://www.hoovers.com/company/TargetCorporation/rfccif-1.html

Target, 2011, Here for Good, Retrieved from: http://hereforgood.target.com/

The Street, 2011, Target Corporation (TGT): NYSE Services, Retrieved from:

http://www.thestreet.com/quote/TGT.html

 

Appendix

2010 2011

Profitability ratios

Gross profit = 20,633.00 × 100 = 31.6% 20,939.00 × 100 = 31.1%

65,357.00 67,390.00

Net Profit = 6,194.00 × 100 = 9.5% 6,112.00 × 100 = 9.1%

65,357.00 67,390.00

Return on capital Employed

= 6,194.00 × 100 = 18.1% 6,112.00 × 100 = 19.3%

34,314.00 31,652.00

Liquidity Ratios

Current ratio = 15,258.00 / 9,750.00 = 1.6: 1 14,774.00 / 8,630.00 = 1.7: 1

Acid test ratio = 15,258.00 – 7,179.00 = 0.83:1 14,774.00 – 7,596.00= 0.83: 1

9,750.00 8,630.00

Efficiency ratios

Receivables days = 6,966.00 × 365 = 39 days 6,153 × 365 = 33 days

65,357.00 67,390.00

Payables days = 6,511.00 × 365= 53 days 6,625.20 × 365 = 52 days

44,694.00 46,451.00

Inventory days = 7,179.00 × 365 = 58 days 7,596.00 × 365 = 59 days

44,694.00 46,451.00

Gearing ratio = 11,062.80 / 6,923.10 = 1.5: 1 10,291.30 / 4,766.40 = 2.2: 1

 

 

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How is the latter similar or different from the UCC provision?

How is the latter similar or different from the UCC provision? Compare Illinois version to that of the UCC. How is Illinois doctrine similar or different from the UCC provision?
Then, write a memo on the following: Compare the UCC version of the holder in due course doctrine with the states you researched Are they different? How do other countries address this? Find one other country and how that country addresses a holder in due course and whether that differs from the law in the United States.

 

 

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What are the general economic condition of the U.S. regional airline industry macroenvironment? What is the relationship of the industry to the national and global airline industries…… 2.What does a Five Forces analysis of the industry tell you about competition in the regional airline industry…Which forces tend to be the strongest….The weakest…..

A Case Study of SkyWest Inc.
1. What are the general economic condition of the U.S. regional airline industry macroenvironment? What is the relationship of the industry to the national and global airline industries……
2.What does a Five Forces analysis of the industry tell you about competition in the regional airline industry…Which forces tend to be the strongest….The weakest…..
3.What factors are causing change in the regional airline industry? What is the individual and collective impact of these changes on the regional airline carriers…..
4.What are the key factors that determine success for the companies in the regional airline industry?
5.what is skywest, Inc.’s strategy? What kind of competitive advantage is it trying to achieve?
6.What is skyWest’s competitively important resources and capabilities? What are its resource weaknesses and competitive deficiencies? Its market opportunities? Its external the threats…..
7.What does an analysis of the SkyWest, Inc.’s financial statements reveal about the company’s performance…..
8.What recommendations would you make to the management of the SkyWest,Inc. to strengthen the company’s competitive position and improve its financial performance…..

Answer:

A number of external factors have affected the US regional airline industry. Most of these factors are detrimental. The prevailing economic times are hard, forcing major stakeholders in the industry to look for better strategies to cope. One major issue is the increased and the fluctuating cost of fueling the jets. This forms a bulk of the expenses of the regional airlines. According to Platzer (2009), there has been a rapid decline in the number of planes ordered by regional airlines (p. 6) owing to the cost of acquiring funds to purchase new and more effective jets. Most regional airlines are still recovering from the economic recession that was with us a few years ago. New regulations have been put in place which require the airlines to comply with, further increasing costs incurred. Enhanced security has become a priority following terror attacks. This has resulted in long checks for customers, a bother which has made a lot of clients reluctant to travel because of the hustle involved. The entrance of new manufacturers of jets into the market could turn out to be beneficial to the industry. We might have better planes at a lower cost.

These economic factors have not spared the national and international airlines, with most of them having to drop some of their flights. New collaborations with regional airlines have become necessary.

A five forces analysis of the industry indicates that most of the factors are relatively stable. The strongest forces are the supplier and buyer powers. Though SkyWest has reliable suppliers for its jets, factors such as the cost of fuel and maintenance costs are key concerns, especially for the older jets. SkyWest faces stiff competition from the existing airlines such as Southwest, Frontier and Midwest airlines. New players and substitute problems are the least likely forces to affect the industry. It is very hard for new entrants in the market to prosper. Customers do not prefer to use rail, road and water transport as substitutes to air travel due to the many inconveniences. Air travel is convenient, fast, safe and quite affordable.

A variety of factors are responsible for the changes being experienced in the regional airline industry. One such force is the difficult economic times. Major national airlines have been forced to abandon some flights, thus creating more room for growth of the regional airlines as they attempt to cope with the expanding market. In a bid to cut down on costs, national and global airlines have entered into agreements with regional airlines. The political climate has also changed how the industry conducts business. According to “USA today” (2009), “aviation industry experts said the changing conditions reflect the broad restructuring of the industry after Sept. 11, 2001, when air travel dropped sharply and major airlines began pairing with regional ones.” (para 4)This reflects how terrorist activities affected the industry. These changes have impacted strongly on individual airlines, with some having to close done operations while creating opportunities for others to team up with global airlines. Most had to find coping strategies, as the impact was apparent across the whole industry.

The key factors that determine the success of companies in the regional industry include the ability to utilize economies of scale, capacity to enter into agreements that benefit both parties, the capability to adapt promptly to adverse outcomes and investing on strategies to fight off the stiff competition. Strategic and contingency plans are essential for success.

SkyWest’s strategy is to increase its customer coverage base by entering into partnerships with other major airlines while acquiring new operations. It has contractual agreements with United Airlines, Delta Airlines and US Airways. It also recently acquired ExpressJet Airline. The strategy is to cut down on costs while bridging the regional gap. Having contracts with large couriers diversifies its risk. It does not have to depend on one big client. Rather, it has many reliable customers. Its strategy is meant to establish the company as the number one regional airline in the United States. Its customers can go to more destinations at reasonably fair SkyWest greatest capability is its attractiveness to global airways. Its capacity to maintain a variety of well maintained and constantly upgraded aircrafts enabled it to be the choice of major airlines seeking partnerships. Its pilots work on a non union contract since its inception, a fact which gives the company a strong advantage. Its major weakness is its history with flight cancellation, delays and bad luggage handling. The delays could be attributed to large aircrafts being given priority in landing as opposed to the small airplanes. Contracts with global airlines undermine the independence that regional airlines would desire. Flight schedules and landing privileges are also affected. Its market opportunities are enhanced. Threats, especially in form of competitors, are rife.

An analysis of the company’s financial reports shows that the recent acquisition of ExpressJet Airline has brought significant changes in its operations. According to “SkyWest Inc News Release” (2011),”during the quarter ended September 30, 2011, SkyWest experienced a reduction of approximately $41.4 million in pretax earnings compared to the same period the previous year.” (para. 2) This reduction in profit was largely attributable to its acquisition of ExpressJet Airline, a move which increased its operating costs. The company had to bear a loss from the new acquisition. Given the circumstances, this is not good, but it is not too shabby either.

My recommendation is that the company should prepare for future acquisitions more vigorously. I believe the company did not fully consider the implications of the action. This has resulted in a big blow, which might be difficult to recover from. Reaching out to other airlines and creating more contractual agreements will strengthen its position as a regional airway.

References

Platzer M. (2009 Dec). US Aerospace Manufacturing: Industry Overview and Prospects. Congressional Research Service

SkyWest Inc. News Release. (2011) SkyWest announces third quarter 2011Results. Retrieved February 6, 2012 from http://inc.skywest.com/invest/investor_releases/SKYW%20Earnings%203Q11v3.pdf

Swaim R. (2009)The Strategic Drucker; Growth strategies and Marketing insights from the works of Peter Drucker.

USA Today. (2009). Airline industry changes raise safety issues. Retrieved February 6, 2012 from http://www.usatoday.com/news/nation/2009-05-16-airline-pilots_N.htm

 

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What are the strategic objectives of your organisation?

What are the strategic objectives of your organisation? Which stakeholder demands are these strategic objectives intended to address and satisfy? To analyse this question, use the ethics matrix and stakeholder theory to identify the definitive, dominant and other stakeholders, and their demands. Then address the question: do the strategic objectives of your organisation align with, and address, the demands of these stakeholders? You may want to summarise this analysis in table form. What do you conclude if stakeholder demands and strategic objectives align? If they do not align, is there a significant issue emerging for your organisation?

 

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