Organizational Assessment Analysis

Organizational Assessment Analysis



The way a policy maker categorizes a problem depends on whether the policy maker deals with the problem directly or indirectly. When a policy maker is required to deal with a problem indirectly, it is often viewed as an organizational problem, and the problem is replicated in several departments in the organization. Organizational assessment helps to analyze various areas of an organization in terms of what is working and what can be improved. The assessment enables management to create an objective view of an organization’s current reality regarding funding streams, work-flow processes, supervisory structure, performance outcomes measurement, constituent satisfaction, employee turnover, and political support. While dealing with a problem directly, the policy maker only looks at the obvious factors that are apparent at the time, without analyzing the more subtle elements of the decision-making process.

Consider high employee turnover rates in a social services office. The organizational assessment conducted in this office reveals that employee turnover is a symptom of underlying problems such as poor employee morale, burnout resulting from ongoing negative citizen responses, limited resources, and underpaid employees. The process of replacing employees who are resigning may directly compromise service quality. For example, the cost of replacing several employees who conduct a free sports program after school for students in middle schools may become too expensive for a local government, especially when the revenue from property taxes has decreased significantly. In addition to this, time and money are also being spent on searching for replacement employees.
Assume that you are the immediate supervisor who is responsible for ensuring that a project continues to operate and provide services to the community. Now, answer the following questions:
• Is this a problem for the organization or simply a symptom of a problem?
• How would your view differ from that of the department head back in the state capitol who is responsible for ensuring that no department spends beyond its approved budget? Why?