Purpose of this assignment
This unit will provide learners with a comprehensive understanding of contemporary rooms’ division operations management and the importance of
revenue management to operations. The unit examines the role of the rooms division within the management of hospitality operations, the
operational elements that comprise the rooms division and how these are deployed by management to maximise both occupancy and rooms revenue.
Learners will gain understanding of the role of the front office as the “nerve centre” of customer activity with network communication links
within and to other departments. They will also gain understanding of the management of housekeeping services.
Scenario
You are employed as a Room Division Manager (RDM) in Accor Group. One hotel owned by the Group will be undergoing a development project in order
to upgrade it from a 3 star hotel to a 5 star luxury hotel. This hotel is situated in the central London will be renamed: ”Harmony”. The
“Harmony” hotel will have 150 bedrooms (double and twin), 15 luxury suites, executive floor for business clients. It will also have 2
conference rooms, one banqueting hall, one leisure centre, one medical first aid centre, one brunch room, one luxury restaurant, concierge and
front desk. The leisure centre will have own reception.
The Group has forwarded the development project to you and have asked you to create an information pack on how to improve the rooms’ division
department for the “Harmony” hotel. You are also asked to consider the following points when completing the report (Task 1):
