1. An explanation of the threats and risks in Blue Cross Blue Shield Massachusett in terms of the H1N1 pandemic. Describe their vulnerabilities and what might be the impacts to BCBSMA and stakeholders if services were disrupted. As a leader, explain how you might use strategic planning and contingency planning processes to prepare for such a crisis in the future. 2. Collect information and data regarding the external environment that Blue Cross Blue Shield may be operating in within the next 5 years, explain what he major risks are to the organization and how you would use contingency planning to be prepared for such activities.
