The Cherokee Indians

Increasingly the internet is a place where indigenous peoples can tell the world more about who they are and the issues they face. I want you to select one of the groups of people below to explore, using five internet sources. There are three parts to this assignment.

Part One: The first part of the essay will be a traditional essay (complete with citations) in which you will cover:

1. The geographic location
2. Population of the group
3. Social structure
4. Economy
5. Language group/ethnic status
6. Religion
7. The primary issues and difficulties that the group faces today.

Part Two: You will review each of the websites you have used with a small paragraph. This means five small paragraphs in total. I want you to cover what information it contained, who was it written by, who is the audience for this website, and how useful you found it. Please feel free to use podcasts, Youtube videos, or documentary sources. I want you to find TWO sources written by the peoples themselves and tell me the differences between the websites written by the people themselves and about the people. Do proper annotations and be specific about the sites you used.

Part Three: In a final paragraph tell me if you think the internet is a good thing or a bad thing for indigenous peoples and why you have come to this conclusion.

This total word count of this project must be at least 1500 words and will have five websites as your sources. DO NOT use Wikipedia, Encarta or any other online encyclopedia for this project, or websites for tourists or commercial enterprises. I will take off points for this!! Use MLA referencing for your citations. Your paper MUST be cited properly!

AI Innovation in AtoS (IT company) in Service Desk (Call-center) and Project Managment

First of all this is my last chance to graduate my MBA, please support me carfully as i must success…

attached “Business_Research_Project_FINAL_+Failed+.pdf” is my failed MBA business research, below the comsments from my Supervisor, why i am failed;
Feedback from: (Supervisor) Justification of study in terms of theory / practice: the study is highly timely and appropriate for investigation – it touches on important conceptual, theoretical and practical aspects of artificial intelligence (AI) management and innovation strategy. AI needs careful definition at the outset and framing within wider contemporary technology management issues. The company selected for investigation needs further introduction – what does it do and how ? How – specifically – will AI impact ? Objectives and research questions: The research questions are appropriate – the stated focus of investigation on ‘service desk operation’ should allow for an in-depth examination of a particular (key) operational area. The RQs need to be translated into focused information-gathering through expansion into carefully considered interview questions and/or questionnaire design. These can be designed in a tailor-made way to illicit insights form different staff / customer groups. Report structure and narrative: The report structure is broadly appropriate. The link between AI and innovation in business development needs to be made clearer and could be usefully explored further throughout the report narrative. The use of English is unclear in places and overall the report lacks focus. There is some non-relevant content in some sections. Literature review: This offers some helpful perspective and some interesting / important business development issues around AI and innovation strategy are touched on. The potential advantages of AI are presented and the use of examples is helpful. Some definitions are required (e.g. ‘deep learning’). AI is evolving rapidly and more up-to-date references would be helpful. Too many (370+) references are listed at the end – are these all cited ? Research methods: A detailed case study approach is appropriate. Avoid generic research methodology considerations and focus on exactly what was done and why – provide clear details. The interviews need more explanation – who was interviewed (role ?) and why ? Not clear why broad financial results are included – how do these help to answer the RQs ? (the author recognises that “the analysis of financial statements (of AtoS) does not reveal much that can explain the impact of AI on innovation & strategy”). The term “archival research strategy” requires more explanation / justification. Findings / results: Some relevant insights from interviews are presented – again, who was interviewed and why. The quotes are very general in nature – more detail and linkage to RQ’s is required. Analysis of findings / synthesis with literature review (discussion): The cross-cutting nature of AI is usefully explained. Some helpful general points are made – this section lacks focus though. Key areas (e.g. intellectual property considerations) need to be interrogated further given their critical role. The author states that the “collected data is analysed using various statistical techniques such as content analysis” – is this true ? ‘Content analysis’ requires definition. Conclusions and recommendations: These sections need expanding and the recommendations lack focus – they do not relate (specifically) to the findings of the research undertaken. How (specifically) can AI help address customer needs / service at AtoS and/or assist with operational matters ? Overall comments: The highly timely nature of AI makes it a great topic for investigation and the work touches on some important contemporary considerations around innovation management and strategy. Unfortunately the work lacks focus and reads like a lengthy essay rather than a focused research investigation. How – exactly – might AI help to address customer service needs in AtoS and what are the lessons for other companies ?

previous orders , please download all documents as well should be helpfully…
7381442
7372189
7242871 important uploads and information
7180722

Havard Reference (for each fact reference accordingly ( name/year/ page)
use min. 40 – 60 Atos Website links as reference please

Company Link:
https://atos.net/de/deutschland
specific to AI company link
https://atos.net/en/products/codex-ai-suite
Link to Ascent 2020 produced in 2016 by Atos Scientific Community: https://atos.net/content/mini-sites/journey-2020/index.html
Link about the Atos Scientific Community: https://atos.net/en/insights-and-innovation/scientific-community

use the meetings notes below
Meetings and discussion between Jan. – Jul 2018
Monchalin, Eric MI technical lead architect meeting 5th January 2018
AtoS creates with MI (Machine Integlingence) the understadning of AI (Artifical integlence) to understand the step by step process by AI, for that the input will be analyzed and outcome controlled to garantee the correct process…
in future there will be nothing what we can not reused in MI to AI, important is always the input and expected output what we can control with MI… our budget is over 3years 200Mio, what we get additional sponsored by the gouverment, customer focus is here not given!
target would be to control MI to get automatically output from AI by any data input…

Caminel, Thierry AI Overall Lead meetings on 7th March, 10th May, 15th June 2018
7th March Summary: AtoS kick very late in that segment and is still try to get the right position.. We working in a partnership with Siemens (50/50 budget) by 500Mio over 3years and sharing both our output and innovations, hereby is Siemens focusing on Mindsphere and Atos on Security innovations…
target is to catch our compitors what are running in upfront (with an earlier start), what will be not easy… please contact Oble, Frederic for more details on the Project… additional materials are shared
10th May During the discussion and meetings with others i would like to ask how orginized we are, as i shared my personal opinion and get from Thierry confimred that the issues in AtoS is;”we are still not orginazed to kick off pro-activly and every division is focusing on their own needs, no regular meetings are set up or progress tracked on a proper way”
personal note: Atos to be success is to shortly to streamlign all devisions under specific focus and requirements, have regular meetings to share knowledge and lessons learned, after your (my name) discussion i agree that will be shortly arranged as you focus that out in our regular discussions

Oble, Frederic AI Project Manager meeting 21st March 2018, 25 June 2018
21st March: as project manager i see many challenges on AI, we start late and have no customer or even internal organisation set up now, we run like chicken arround and all devisions are still under they own org. strucutre for AI… we must focus to prio the AI internal in our company!
I will have a meeting with the CxO, CEO, COO of AtoS by mid of June hopefully to get the focus on our Project and upcomming visions, as we are in cooperate with Siemens the knowledge sharing is still single site done (by Siemens), what will be run in that copperation not for long!
personal note: officially we have no AI project implemented yet globall; accept: olympic games with Cyberattack AI, where no one will be allow to share anything with you!
25th June: meeting on AI happen but no further details as of cooperation with Microsoft as a partner now for AI as well, (deatils shared in Media, please add), postponed to next meeting in 3rd October 2018

Olympic Games CxO AI Lead ISEC(no name) 20th April 2018
There is no chance that I can share with you, as this project is under top Security, i can share some figures on Cyberattacks what we have prevent on our System…
(please check presentations attached) no further details

Thronicke, Wolfgang Healthcare Lead devision in AI and Service Desk Germany meeting on 22nd May 2018
AI/MI will come more and more in focus under Healthcare, we had the chance to implement a chatbox what are query health data from patients via phone (more deatils in *.ppt)
Healthcare company (no name) who ask for regular checks on diabtes or hearthattack patients for calls with particala questions to analyze them and if required to make asap appointments with the doctor/hospital, send regualar reports to the hospital in the patients folder and mark all unregular events, remind customer on the regular check appointemnts and review further improvement on the system…
implementation was done by February 2018, so our main focus this year is to stubulize the system and review for improvement,
Financial data is not allowed to be shared 🙁 (only customer cost reduction can be shared based on efforts, expected by H1 2019 to reduce the nurses/analyst by 50%)
we are happy to see the go forward with AI and hope to support more and more in that sector…

Tan, Daniel CxO of APAC Service Desk meeting on 20th June
our global initatives AVA (you will find in the slidedecks the deatails please add) are still in internal pilot, to have an artifical helpdesk what would give instructions to our customer end users is still an acception critiria on each customer profile (or country), as the cultury acception is be done by human… we had previously an voice authentification process running over our system to allow end users to authentify themselfs and reset their password according to that; outcome was that the end user acceptance in the first 8month was great with reduction (-20%) on callvolume to an service desk engineer, we saw that our analyzes looks success for the first 6month, but found out after that the end user who are use to it, returns and start to choose an Service Desk engineer to talk to… after approx. 1.5year the voice authentification stopped as there are not enough end user to use it, the previous reduction came back to normal… so result was only temporary…
AI integelence to get run overall for all end users is in my opinion still an acception criteria depending on the end user our region APAC (Asia, Australia, Middle East and Africa) will have different culuture acceptions… China, Korea, Japan, Singapore would be for sure a “GO” by other countries i have a concern on culture acceptance in my view… In general i see AI as an future innovation, what will change the Service Desk culture at all, AI will run 7/24/365 without getting tired if we maintain the system, but the analyses of an human feeling is still not transferable to an AI (System) what would effect positivly undersatnding criterias to an end user, Business persperctive is that we must go the way over AI, to market price reduction and cost reduction,
but for monitoring function we are already investigating to operate more automatically with AI and will kick off a project in H1 2019 to prevent proactivly via our technical tools (e.g. ticketsystem) Service Level agreement breaches, what would help our engineers to monitor and work effective as well prevent us on penalty payments (cost)…
overall the GO foward for 2019 in my view… All in all i am involved in the future work place from AtoS there are collecting analyzes and data, i assume that we hear again maybe in H2 2019 as we hope to have than more details for you…
Peronal note: Co-existing of AI and Service Desk for the next 5 years minimum in my view as the accepteance on human connections are still required for our generation

Macry, Jay CxO of Global Service Desk meeting 22nd June
as you had already a meeting with Daniel and the focus noted, we are looking global forward to proceed monitoring AI´s to protect our Service level agreement pro-activly as well future AI as a full running Service Desk the interactions on the progreess is actual zero, AtoS is in AI with customers still on reactive position instead of proactive, we are looking forward to get this and marked the topic on the CxO sterrCo to our global COO Gral, Eric but still no result as we try to come out from negative numbers in our devision…

Duhme, Jens public Security Lead devision in AI/MI meeting on 10th July 2018
we start by H2 2019 with deep learning analyzes on a potential customer request to implement security control on public locations (airport, trainstation, public places)
we are still in the baby shoes and will catch shortly our compitetors as we have already a lots of data hosted, now is to start to feed MI to get AI up and run, expected in Q2 2019 to rollout by all our customers (who are allow us), potential customers can not be shared, 1st potential revenue expected with 200Mio by Q4 2019 (and begining 2020 per Halfyear +300Mio) with cost of One time implementation of approx.300Mio for One time cost implementation, running cost will be reduced by 25% potentially and effects will be feeled by H2 2020, what would/can be reflected back to the customer by 2021
Security will be in future the main focus on globe our devision for the Olympic games run already pilots with AI successful on cyberattacks and we will do these shortly as well on our public sector successful…
personal note: Security will be more and more driven by AI and will give only an minimum requirement on human efforts, as the AI is more efficient as human eyes… so they will act only on alerts, main challenge and focus for all companies would be in future to secure now AI on cyberattacks…

Eric, Gral
no appointment possible, many times request without an result

MIS Infastructure system

You are responsible for developing the infrastructure of an organization that manufactures durable goods. Using chapter 5 from the book “Business Drive Information Systems” as an outline, describe the components of an MIS infrastructure and a Sustainable infrastructure. Your system project must have a full description with goals, various tasks outlined and a schedule of events. Each event must have milestones and a list of personnel within your organization assigned to manage each task. Provide a realistic budget for each task.

Real Estate Law

Possible topics include the following:
•constitutionality of eminent domain;
•discriminatory practices in real property ownership;
•buying vs. renting;
•zoning issues or discrimination against the building of new mosques;
•environmental issues in real estate transactions;
•fixture: real or personal property;
•legal rights of squatters;
•homeowner association problems;
•real estate disclosure laws; or
•tenant rights versus landlord rights.
Regardless of your selected topic, your paper must include:
•Summarize one of the articles you selected from the Ashford University Library.
•an analysis of the real estate issue involved, presenting both sides of the particular real estate issue;
•a discussion of the federal, state, and local laws that may be applicable in resolving your particular real estate issue;
•at least two recommendations on how the real estate issue can be resolved, using either actual cases or your own real life examples to support your analysis; and

The Paper
•Must be eight to ten double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..
•Must include a separate title page with the following:
◦Title of paper
◦Student’s name
◦Course name and number
◦Instructor’s name
◦Date submitted
•Must begin with an introductory paragraph that has a succinct thesis statement.
•Must address the topic of the paper with critical thought.
•Must end with a conclusion that reaffirms your thesis.
•Must use at least five scholarly sources in addition to the course text.
◦The Scholarly, Peer Reviewed, and Other Credible Sources (Links to an external site.)Links to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
•Must document all sources in APA style as outlined in the Ashford Writing Center.
•Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Critical management perspectives on management theory evolution

4000 words required with references, writing at doctoral level

Module Aims

This module aims to evaluate the theory and practice of management with a view to understanding the role that management plays in organizations and society. The module is designed to critically appraise management policy and its impact on other organizational stakeholders. Students will develop skills in critical writing and evaluation as a basis for understanding contemporary management. The emphasis in the module will be critical approaches to management.

Learning Outcomes

On completion of the module, you will be able to:

Critically evaluate the difference between rhetoric, policy and practice;

Recognise and critically evaluate different perspectives on management and organisations;

Reflect critically on the practice of management and its impact on other stakeholders;

Demonstrate reasoned arguments and valid conclusions.

Syllabus

The syllabus is divided into three parts.

Part one considers the different perspectives which can be used for understanding management and organisations.

Part two looks at the practice of management, managerialism, and the ideology of management.

Part three considers dominant ideologies and power and authority in management.

Useful introductory texts to critical perspectives on management theory are;

Grey, C. (2017), A Very Short, Fairly Interesting and Reasonable Cheap Book about Studying Organizations, London, Sage, (4th ed.)

Knights, D. and Willmott, H. (2017), Introducing organizational Behaviour and Management, London,Thomson Learning, (3rd ed.)

Thompson, P.& McHugh, D. (2009), Work Organisations, London, Palgrave, MacMillan, (4th ed).

For texts which consider perspectives for organisational analysis and for perspectives on management you could consult the following;

Burrel, G. & Morgan, G. (1979), Socological Paradigms and Organisational Analysis, Farham, Ashgate.

Thomas, A.B. (2002), Controversies in Management, London, Routledge, (2nd ed.)

Other readings are indicated below some of which will be distributed in class sessions. Readings will be distributed for each topic area to form the basis of discussion

PART ONE: Perspectives on Organisations and Management

We begin by asking the question, ‘What is management?’, before moving on to consider different perspectives which consider the assumptions we make about management and organisations. We also consider rationality in management theory and the sectional interest which are evident in organisations.

As well as consulting the text above, you might find some of the following useful;

Alvesson, M. & Deetz, S. (2000) Doing Critical Management Research, London, Sage

Alvesson, M. and Willmott, H. (2003), ‘Introduction’, in Studying Management Critically London: Sage.

Brown R (1988) ‘The employment relationship in sociological theory’ in Gallie D (ed.) Employment in Britain Oxford Blackwell pp 33-66

Fox A (1966) ‘Industrial sociology and industrial relations’, Royal Commission Research Paper N0.3 London, HMSO

Gowler, D. & Legge, K. (1983), ‘The Meaning of Management and the Management of Meaning’ in Earl, M. (ed), Perspectives on Management; A multidisciplinary Analysis, Oxford, Oxford University Press reprinted in Linstad, S, Grafton Small, R, and Jeffcutt, P (eds), (1996) Understanding Management, Sage, London

Grey, C. (1999), ‘We are all managers now, we always were’, Journal of Management Studies, Vol. 36 (5) pp561-58

Hales, C. (2001) ‘Chapter One’, in Managing Through Organization. London: Thomson (2nd ed.)

Hales, C. (1999), ‘Why do managers do what they do?’ Journal of Management Studies, Vol 23, pp 88-115

Morgan G (2006) Images of Organisation (revised ed.) Sage London passim

Reed M (1989) The Sociology of Management Harvester Hemel Hempstead Wheatsheaf

Rutgers MR (1999) ‘Be rational! But what does it mean’ Journal of Management Studies Vol.5 (1) pp 17-35

Voronov, M. (2008), ‘Towards Engaged Critical Management Studies’ Organization Vol. 15(6): 939-945.

Wilmot, H. (1984) ‘Images and Ideals of Managerial Work: a critical examination of conceptual and empirical accounts’, Journal of Management Studies Vol 21 ((3) pp349-368

Part 2: Management Ideology and Managerialism

The social significance of management can be considered within the context of the debates around managerialism and the growing dominance of management as a practice but also as an ideology. The growth in management education and the increasing reliance of management as a solution to organisational complexity is considered.

Some useful sources are listed below.

Anthony, P. (2005), ‘Management Ideology’, in Grey, C. & Willmott, H. (eds.) Critical Management Studies, Oxford, Oxford University Press.

Cunliffe, A. (2009), A Very Short, Fairly Interesting and Reasonable Cheap Book about Management, London, Sage

Parker, M. (2002), Against Management, Polity, Cambridge, chapter 1

Reed, M. & Anthony, P. (1992), ‘Professionalizing Management and Managing Professionalization: British Management in the 1980s’ Journal of Management Studies Vol.29 No.5 pp591-613

Part 3. Power, politics and practice.

Here we consider power in organisations and the ways in which managers use power to serve sectional interests. We consider some of the dominant rhetoric in management such as leadership, measuring performance and ethics, and how this relates to managerial power.

Power

Burawoy, M. (1979) Manufacturing Consent. Chicago: Univ. of Chicago Press.

Clegg S Kornberger M & PitsisT (2008) Managing and Organizations (2nd ed.) Sage ch 6

Johnson, P. and Gill J. (1993) Management Control and Organizational Behaviour. London: Paul Chapman.

Lukes S (2005) Power: a Radical View (2nd ed.) Palgrave

Odih P & Knights D (2007) ‘Political Organizations and Decision Making’ in Knights D. and Willmott H. Introducing Organizational Behaviour and Management Thomson Chapter 8

Pfeffer, J. (1994) Managing with Power Harvard Business Press: Chapter 7

Sewell, G. and Wilkinson, B. (1992) ‘Someone to watch over me: Surveillance, discipline and the just-in-time labour process’, in Sociology, 26, 2: 271—289.

Scott, A. (1994) Willing Slaves. Cambridge University Press

Willmott, H. (1993) ‘Strength is ignorance; slavery is freedom: managing culture in modern organizations’, in Journal of Management Studies, 30, 4: 515—552.

Leadership

Clegg, S, Kornberger, M. & Pitsis, T (2008) Managing & Organizations (2nd ed) London, Sage, Chapter 3

Fulpop, L., Linstead, S. and Dunford, R. (2009) ‘Leading and managing’, in Linstead, S., Fulop, L. and Lilley, S. (eds) Management and Organization: A Critical Text. London; Palgrave.

Grint, K. (1995) Management: A Sociological Introduction. Ch. 6, Oxford: Polity.

Jackson, B. & Parry, K. (2008), A Very Short, Fairly Interesting and Reasonably Cheap Book about Studying Leadership, London Sage

Knights D & Wilmott H (2017) Introducing Organizational Behaviour and Management London Thompson Chapter 7

Thomas, A.B. (2002), Controversies in Management, Ch. 8, London: Routledge.

Ethics and Management Practice

Knights, D. and Willmott, H. (1999) Management Lives. London: Sage.

Moss Kanter, R. (1977) Men and Women of the Corporation. New York: Basic Books.

Hales, C.P. (1986) ‘What do managers do?: A critical review of the evidence’, in Journal of Management Studies, 23, 1: 88—115.

Jackall, R. (1988) Moral Mazes: The world of Corporate Managers New York, Oxford University Press

Kotter, J. (1982) The General Manager. New York: Free Press.

Mintzberg, H. (1973) The Nature of Managerial Work. New York: Harper Row.

Watson, T. (2001) In Search of Management. Revised ed. London: Thomson Learning.

Willmott, H. (1987) ‘Images and ideals of managerial work’, in Journal of Management Studies, 21, 3: 349—368.

Teaching and Learning Strategy

Sessions will comprise an appropriate blend of tutor input and group discussion to maximise learning opportunities.

Assessment Strategy

There will be one piece of assessed coursework.

Assessment

You are required to produce a critical essay in response to the following;

“Elements of “stupidity management” (Alvesson and Spicer, 2012) in the economy of persuasion then involve encouragement not to think about what really works, but instead normalizing imitations, fashion-following and conformism, as well as celebrating grandiosity as a general virtue”. (Alvesson, 2013:219)

Critically evaluate Alvesson’s statement in relation to mainstream and critical perspectives on management theory and practice.

Assessment Criteria

Demonstration of a sound understanding of multiple perspectives on organisations and management.

Demonstration of the ability to synthesise arguments and to provide high quality analysis in response to the set question.

Logical and coherent structure leading to a justified conclusion.

Appropriate structure for essay format.

High quality referencing and a bibliography.

Essay length: 4000 words

Format: Critical Essay

BIBLIOGRAPHY

Core Texts

Grey, C. (2012) A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations. London: Sage. 3rd ed.

Knights, D. and Willmott, H. (2012) Introducing organizational Behaviour and Management. London: Thomson Learning, 2nd ed.

Thompson, P. and McHugh, D. (2009) Work Organizations. London: Palgrave. 4th ed.

Mainstream Textbooks

Buchanan, D. and Huczynski, A., (2010) Organisational Behaviour, Prentice Hall. 7th ed.

Hatch, M.J. and Cunliffe, A. (2006) Organization Theory. Oxford: Oxford University Press. 2nd ed.

Mullins L.J. (2010) Management and Organizational Behaviour. Harlow: Prentice Hall 9th ed.

Sheldrake J. (2003) Management Theory. London: Thomson Learning 2nd ed.

Critical and Supplementary Texts

Alvesson, M. & Willmott, H. (2011) Making Sense of Management. 2nd ed. London: Sage

Alvesson M. and Willmott, H. (eds.) (2003) Studying Management Critically. London: Sage.

Bakan, J. (2004) The Corporation. London: Constable.

Chang, J. (2010) 23 Things They Don’t Tell You About Capitalism. London: Allen Lane

Clegg, S. and Dunkerley, D. (1980) Organization Class and Control. London: Routledge.

Clegg, S.R., Kornberger, M. And Pitsis, T. (2011) Managing and Organizations. 3rd ed. London: Sage.

Cummings S. (2002) ReCreating Strategy. London: Sage.

Cunliffe, A. (2009) A Very Short, Fairly Interesting and Reasonably Cheap Book About Management. London: Sage.

Donkin, R. (2010) The History of Work. London: Palgrave.

Frank, T. (2001) One Market Under God. London: Weidenfield and Nicolson.

Fusaro, P. and Miller, R. (2002) What Went Wrong at Enron. London: Wiley and Sons.

Grint, K. (1995) Management: A Sociological Introduction. Oxford: Polity.

Hales C. (2001) Managing Through Organization. London: Thomson Learning.

Harvey D. (2010) The Enigma of Capital. London: Profile.

Hollway, W. (1991) Work Psychology and Organizational Behaviour. London: Sage.

Jackson N. and Carter P. (2000) Rethinking Organizational Behaviour. Harlow: Prentice Hall.

Knights, D. and Willmott, H. (1999) Management Lives. London: Sage.

Khurana, R. (2007) From Higher Aims to Hired Hands. Princeton, NJ: Princeton University Press.

Legge, K. (2004) Human Resource Management. London: Macmillan. Anniversary ed.

Linstead, S., Fulop, L. and Lilley, S. (eds) (2009) Management and Organization: A Critical Text. London; Palgrave.2nd ed.

Linstead, S., Grafton Small, R, and Jeffcutt, P. (eds.) (1996) Understanding Management. London: Sage.

Micklethwaite, J. and Woodridge, A. (1997) The Witch Doctors, Heinemann

Morgan, G. (1997) Images of Organization. London: Sage.

Parker, M. (2002) Against Management. Cambridge: Polity.

Power M. (1997) The Audit Society. Oxford: Oxford University Press.

Sennett, R. (2007) The Culture of the New Capitalism. New Haven: Yale University Press.

Thomas A.B. (2002) Controversies in Management. London: Routledge.2nd ed.

Ward, C. (1982) Anarchy in Action. London: Freedom Press.

Watson, T. J. (2001) In Search of Management. 2nd ed. London: Thomson Learning.

Wren, D.A. (2006) The Evolution of Management Thought. New York: John Wiley. 6th ed.

Web Resources

www.davidharvey.org – Marxist scholar but featuring some interesting recordings of lectures about the current economic crisis, plus other references and resources.

http://criticalmanagement.org/cms/?q=en – portal to various critical management resources.

www.thomsonlearning.co.uk/knightswillmott – Companion website for the textbook.

www.sagepub.co.uk/managingandorganizations – Companion site for Clegg et al (2008)

http://www.monbiot.com/ – George Monbiot Blog Homepage featuring some critical articles relevant to management, business and academia.

Useful Journals

Journal of Management Studies

Academy of Management Journal

The Academy of Management Review

Strategic Change

Long Range Planning

Strategic management Journal

Industrial Relations Journal

Journal of HRM

Organization

Organization Studies

Administrative Science Quarterly

Human Relations

The role of a leader in developing team and organizational effectiveness within the hospitality industry.

– To examine the impact of transformational-leadership on job stress and the impact of on burnout.
– to examine the influence of leadership behaviors on both organizational and leader effectiveness
– To examine the relationships of leadership style to improve, creative role identity, creative self-efficacy, job complexity and creativity.
– To examine how leaders can empower stuff and generate trust and respect in the worplace

AI Innovation in AtoS (IT company) in Service Desk (Call-center) and Project Management

First of all this is my last chance to graduate my MBA, please support me carefully as i must success… attached “Business_Research_Project_FINAL_+Failed+.PDF” is my failed MBA business research, below the comments from my Supervisor, why i am failed; Feedback from: (Supervisor) Justification of study in terms of theory / practice: the study is highly timely and appropriate for investigation – it touches on important conceptual, theoretical and practical aspects of artificial intelligence (AI) management and innovation strategy. AI needs careful definition at the outset and framing within wider contemporary technology management issues. The company selected for investigation needs further introduction – what does it do and how ? How – specifically – will AI impact ? Objectives and research questions: The research questions are appropriate – the stated focus of investigation on ‘service desk operation’ should allow for an in-depth examination of a particular (key) operational area. The RQs need to be translated into focused information-gathering through expansion into carefully considered interview questions and/or questionnaire design.

These can be designed in a tailor-made way to illicit insights form different staff / customer groups. Report structure and narrative: The report structure is broadly appropriate. The link between AI and innovation in business development needs to be made clearer and could be usefully explored further throughout the report narrative. The use of English is unclear in places and overall the report lacks focus. There is some non-relevant content in some sections. Literature review: This offers some helpful perspective and some interesting / important business development issues around AI and innovation strategy are touched on. The potential advantages of AI are presented and the use of examples is helpful. Some definitions are required (e.g. ‘deep learning’). AI is evolving rapidly and more up-to-date references would be helpful. Too many (370+) references are listed at the end – are these all cited ?

Research methods: A detailed case study approach is appropriate. Avoid generic research methodology considerations and focus on exactly what was done and why – provide clear details. The interviews need more explanation – who was interviewed (role ?) and why ? Not clear why broad financial results are included – how do these help to answer the RQs ? (the author recognizes that “the analysis of financial statements (of AtoS) does not reveal much that can explain the impact of AI on innovation & strategy”). The term “archival research strategy” requires more explanation / justification. Findings / results: Some relevant insights from interviews are presented – again, who was interviewed and why. The quotes are very general in nature – more detail and linkage to RQ’s is required. Analysis of findings / synthesis with literature review (discussion): The cross-cutting nature of AI is usefully explained. Some helpful general points are made – this section lacks focus though. Key areas (e.g. intellectual property considerations) need to be interrogated further given their critical role.

The author states that the “collected data is analysed using various statistical techniques such as content analysis” – is this true ? ‘Content analysis’ requires definition. Conclusions and recommendations: These sections need expanding and the recommendations lack focus – they do not relate (specifically) to the findings of the research undertaken. How (specifically) can AI help address customer needs / service at AtoS and/or assist with operational matters ? Overall comments: The highly timely nature of AI makes it a great topic for investigation and the work touches on some important contemporary considerations around innovation management and strategy. Unfortunately the work lacks focus and reads like a lengthy essay rather than a focused research investigation. How – exactly – might AI help to address customer service needs in AtoS and what are the lessons for other companies ? previous orders , please download all documents as well should be helpfully… 7381442 7372189 7242871 important uploads and information 7180722 Havard

Reference (for each fact reference accordingly ( name/year/ page) use min. 40 – 60 Atos Website links as reference please Company Link: https://atos.net/de/deutschland specific to AI company link https://atos.net/en/products/codex-ai-suite Link to Ascent 2020 produced in 2016 by Atos Scientific Community: https://atos.net/content/mini-sites/journey-2020/index.html Link about the Atos Scientific Community: https://atos.net/en/insights-and-innovation/scientific-community use the meetings notes below Meetings and discussion between Jan. – Jul 2018 Monchalin, Eric MI technical lead architect meeting 5th January 2018 AtoS creates with MI (Machine Intelligence) the understanding of AI (Artificial intelligence) to understand the step by step process by AI, for that the input will be analyzed and outcome controlled to guarantee the correct process… in future there will be nothing what we can not reused in MI to AI, important is always the input and expected output what we can control with MI… our budget is over 3 years 200Mio, what we get additional sponsored by the government, customer focus is here not given! target would be to control MI to get automatically output from AI by any data input… Caminel,

Thierry AI Overall Lead meetings on 7th March, 10th May, 15th June 2018 7th March Summary: AtoS kick very late in that segment and is still try to get the right position.. We working in a partnership with Siemens (50/50 budget) by 500Mio over 3 years and sharing both our output and innovations, hereby is Siemens focusing on Mindsphere and Atos on Security innovations… target is to catch our compitors what are running in upfront (with an earlier start), what will be not easy… please contact Oble, Frederic for more details on the Project… additional materials are shared 10th May During the discussion and meetings with others i would like to ask how organized we are, as i shared my personal opinion and get from Thierry confirmed that the issues in AtoS is;”we are still not organized to kick off pro-actively and every division is focusing on their own needs, no regular meetings are set up or progress tracked on a proper way” personal note: Atos to be success is to shortly to streamline all divisions under specific focus and requirements, have regular meetings to share knowledge and lessons learned, after your (my name) discussion i agree that will be shortly arranged as you focus that out in our regular discussions Oble,

Frederic AI Project Manager meeting 21st March 2018, 25 June 2018 21st March: as project manager i see many challenges on AI, we start late and have no customer or even internal organisation set up now, we run like chicken around and all divisions are still under they own org. structure for AI… we must focus to prior the AI internal in our company! I will have a meeting with the CxO, CEO, COO of AtoS by mid of June hopefully to get the focus on our Project and upcoming visions, as we are in cooperate with Siemens the knowledge sharing is still single site done (by Siemens), what will be run in that cooperation not for long! personal note: officially we have no AI project implemented yet globally; accept: Olympic games with Cyber attack AI, where no one will be allow to share anything with you! 25th June: meeting on AI happen but no further details as of cooperation with Microsoft as a partner now for AI as well, (details shared in Media, please add), postponed to next meeting in 3rd October 2018 Olympic Games CxO AI Lead ISEC(no name) 20th April 2018

There is no chance that I can share with you, as this project is under top Security, i can share some figures on Cyber attacks what we have prevent on our System… (please check presentations attached) no further details Thronicke, Wolfgang Healthcare Lead division in AI and Service Desk Germany meeting on 22nd May 2018 AI/MI will come more and more in focus under Healthcare, we had the chance to implement a chatbox what are query health data from patients via phone (more details in *.ppt) Healthcare company (no name) who ask for regular checks on diabetes or heart attack patients for calls with particular questions to analyze them and if required to make asap appointments with the doctor/hospital, send regular reports to the hospital in the patients folder and mark all unregular events, remind customer on the regular check appointments and review further improvement on the system… implementation was done by February 2018, so our main focus this year is to stabilize the system and review for improvement,

Financial data is not allowed to be shared 🙁 (only customer cost reduction can be shared based on efforts, expected by H1 2019 to reduce the nurses/analyst by 50%) we are happy to see the go forward with AI and hope to support more and more in that sector… Tan, Daniel CxO of APAC Service Desk meeting on 20th June our global initiatives AVA (you will find in the slide decks the details please add) are still in internal pilot, to have an artificial help desk what would give instructions to our customer end users is still an acception criteria on each customer profile (or country), as the cultural acception is be done by human… we had previously an voice authentification process running over our system to allow end users to authentify themselves and reset their password according to that; outcome was that the end user acceptance in the first 8 month was great with reduction (-20%) on call volume to an service desk engineer, we saw that our analyzes looks success for the first 6month, but found out after that the end user who are use to it, returns and start to choose an Service Desk engineer to talk to… after approx. 1.5year the voice authentification stopped as there are not enough end user to use it, the previous reduction came back to normal… so result was only temporary…

AI intelligence to get run overall for all end users is in my opinion still an acception criteria depending on the end user our region APAC (Asia, Australia, Middle East and Africa) will have different culture acceptions… China, Korea, Japan, Singapore would be for sure a “GO” by other countries i have a concern on culture acceptance in my view… In general i see AI as an future innovation, what will change the Service Desk culture at all, AI will run 7/24/365 without getting tired if we maintain the system, but the analyses of an human feeling is still not transferable to an AI (System) what would effect positively understanding criteria to an end user, Business perspective is that we must go the way over AI, to market price reduction and cost reduction, but for monitoring function we are already investigating to operate more automatically with AI and will kick off a project in H1 2019 to prevent proactively via our technical tools (e.g. ticketsystem) Service Level agreement breaches, what would help our engineers to monitor and work effective as well prevent us on penalty payments (cost)… overall the GO forward for 2019 in my view…

All in all i am involved in the future work place from AtoS there are collecting analyzes and data, i assume that we hear again maybe in H2 2019 as we hope to have than more details for you… Personal note: Co-existing of AI and Service Desk for the next 5 years minimum in my view as the acceptance on human connections are still required for our generation Macry, Jay CxO of Global Service Desk meeting 22nd June as you had already a meeting with Daniel and the focus noted, we are looking global forward to proceed monitoring AI´s to protect our Service level agreement pro-actively as well future AI as a full running Service Desk the interactions on the progress is actual zero, AtoS is in AI with customers still on reactive position instead of proactive, we are looking forward to get this and marked the topic on the CxO sterrCo to our global COO Gral, Eric but still no result as we try to come out from negative numbers in our division… Duhme, Jens public Security Lead division in AI/MI meeting on 10th July 2018 we start by H2 2019 with deep learning analyzes on a potential customer request to implement security control on public locations (airport, train station, public places) we are still in the baby shoes and will catch shortly our competitors as we have already a lots of data hosted, now is to start to feed MI to get AI up and run, expected in Q2 2019 to roll out by all our customers (who are allow us), potential customers can not be shared,

1st potential revenue expected with 200Mio by Q4 2019 (and beginning 2020 per Halfyear +300Mio) with cost of One time implementation of approx. 300 Mio for One time cost implementation, running cost will be reduced by 25% potentially and effects will be felt by H2 2020, what would/can be reflected back to the customer by 2021 Security will be in future the main focus on globe our division for the Olympic games run already pilots with AI successful on cyber attacks and we will do these shortly as well on our public sector successful… personal note: Security will be more and more driven by AI and will give only an minimum requirement on human efforts, as the AI is more efficient as human eyes… so they will act only on alerts, main challenge and focus for all companies would be in future to secure now AI on cyber attacks… Eric, Gral no appointment possible, many times request without an result by questions please write me an email

Report on Gender and Work-Life Balance

The following assignment will be one of a series of reports which will need to relate to allowing formulation of a “Final Project”. Please review the summary below so you may inject appropriate titles and environmental grouping in an effort to streamline the many assignments so they relate with one another; This assignment order will need to loosely relate to the following information since ALL of the course assignments will need to be a part of the final project.

Please read the following note before reviewing the assignment instructions: Final Project Information…… Throughout this course, you will complete assignments that lead up to a final project. The project, titled “Consultant to the Client Organization,” is based on a scenario presented below. It may be helpful to refer back to this scenario as you complete each assignment. Consultant to the Client Organization Fig Technologies is a global technology solutions firm with offices around the globe. Fig Technologies’ corporate headquarters is just outside Mobile, Alabama. Fig recently acquired several smaller firms in different regions to expand its products and service lines. Assimilating the processes, systems, and human capital has presented a significant challenge.

The leadership has chosen to bring in an outside firm to address concerns. You are the consultant from that firm, The Solution Group. In each of the assignments in this course, you will be given a scenario to address the concern that is presented. You will be expected to develop assessment, analysis, and research in order to support your proposed solution. Often, you will be asked to present the top three solutions for the concern and support your answer. Use of course materials (textbook and required readings) and external credible materials is strongly encouraged. The scenario is not intended to have a set answer but to develop critical thinking on what can often be very emotional and opinion-based topics. Consider carefully your position and how you will support the proposed solutions. Grading will not require simply meeting format standards and word count. It will require substantive content, research, and critical thinking. Each assignment will be a section of a comprehensive report that will be submitted to the Fig Technologies Executive Leadership Council (ELC) in written form in Unit VII.

The presentation will be made in Unit VIII. Consider as you work on each assignment how it will fit into the final report that will be sent to the ELC for review. The final report will include recommendations for continued improvement regarding managing diversity in the organization. Thank you for reviewing all that! The following assignment for this order will require two reference sources – one of which will be the course textbook as follows; Bell, M. P. (2017). Diversity in organizations (3rd ed.). Boston, MA: Cengage Learning. You may access the course Ebook through the following access site: https: The Chapter content will require referencing from Chapters 9 and 10. I also will attach the Unit III Study Guide which will assist you. The other source will be one of your choosing, please. The Assignment Instructions; Gender and Work-Life Balance Fig Technologies wants industry research on gender and work-life attitudes to present an overview of the position of project managers in two geographic areas. You will present this report in a two-page (excluding the title and reference pages) assessment of the position based on information available. In your report, be sure to address the issues below.

Analyze the demographics of gender in the workplace with regard to position, pay, and expectations. Explain the advantages and disadvantages of flexible schedules and work responsibilities. Determine the potential human resources benefits of offering child and elder care in the organization. Explain work-life balances regarding achieving greater results for the organization. Support your recommendation through the use of at least two sources, one of which can be the textbook. Content should be two to three pages in length. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style. Have some fun with the assignment. Use your creative thinking along with your critical thinking to include your perspective of the findings and how to address the issues.

Project to support the fight against the major problems preventing refugees from restarting their lives and become self-reliant in San Diego, California

This research paper should be a Grant Application with a specific budget, timeframe, and everything a project can have. I will submit more information as the work continues. Suggested project title: “Project to support the fight against the major problems preventing refugees from restarting their lives and become self-reliant in San Diego, California.” Office space: At least 12,000sqft @$1.35/sqft Material needs would be: – Van for transportation – Office equipment – Office supplies – Hangers for ware house – Racks for ware house – Educational materials Project team: 1. Project Director FT Employed @$45/hr 2. Project Coordinator FTE @$30/hr 3.

Case Managers FT employed @$15/hr 4. ESL teacher helpers PT employed @$13/hr 5. Warehouse attendant & office cleaner FT employed @12/hr Activities: – English as a Second Language (ESL). The approach is to use a native speaker with a teacher helper who speaks the same language as the clients (refugees). – Mental Health (senior refugee support, Young girls’ sports and exhibition events, Young boys sports, etc.- to fight trauma, anxiety, stress, PTSD…) – Interpreters training (with a focus on languages with 2 different dialects) – Job search – Job readiness – Resume building – Certified Nurse Assistance (CAN) class scholarships (to help men and women work at high rate) – Computer literacy – Driver’s permit and driver’s license guidance Project duration: 1 year (renewable after final & project closure evaluation report evaluation). Other items to budget: Gift cards for incentives for seniors and youth Utilities Telecommunication costs Office insurance Mileage reimbursement Travel Promotional materials