|Terms and conditions|
Changes to terms and conditions
This website shall be used only in strict compliance to the terms and conditions stated below:
“Website”, “Company”, “We”, “Our” “Us” : means AcademicEssayWriters.com.
“Services” : Means the writing services that we provide
“Product” : The final text created by the company that is ordered and paid for by the customer.
“Customer”, “You”, “Yours” : means the person who places an order that is accepted by the company.
2. Products and Services
2.1 Academic writing – An academic paper crafted from scratch by our professional writers and whose copyright the company retains
2.2 The customer is barred from passing an academic paper written by the company off as their original since we retain the full copyright. All academic products are for research and reference only. The company does not allow, support, tolerate or in any way take part in acts that may amount to plagiarism and/or academic dishonesty. We fully submit to all copyright laws and will not knowingly permit any customer to break copyright laws.
3. Refund Policy
At getacustomessay.com, we leave no stone unturned in our effort to satisfy you. In the event that you are not fully satisfied with the delivered paper, we will revise the same until you are satisfied. We however appreciate that at times we may be unable to completely satisfy you. We have therefore formulated this money back guarantee.
A refund request will only be considered if it is presented within 4 days after delivery of the product and in writing either by email or via the customer service board. Refunds are granted in accordance to the terms and conditions and the company reserves the right to decline any refund request.
3.1 Late delivery
In the event that the paper is delivered late, a new price will be recalculated with a new deadline and the difference in price between the ordered deadline and the actual time of delivery will be refunded to the customer.
The company will not be held liable and will not honor refund claims in case of:
3.1.1 Incomplete/Unclear or delayed instructions
The customer agrees to provide clear and accurate instructions within 1 hour after payment has been confirmed by the company. Delayed instructions may result in late delivery.
A customer is expected to cooperate and provide guidance during the provision of the service to ensure the success of the final product. The customer understands that failure to offer reasonably cooperation during the writing process may result in delay. We advise the customer to keep the lines of communication open throughout the process and to check their emails regularly to attend to any question that the writer may have.
3.1.2 Unavailable Sources
If order requirements call for usage of sources that are not available to the general public, the customer acknowledges their responsibility in providing these materials within 2 hours of payment confirmation. Failure to provide these sources may result in late delivery.
We offer unlimited free revisions in accordance to the company’s terms and conditions. If a customer requests for a revision, they agree to allow the writer extra time to complete the revision. Such a case does not qualify for refund due to late delivery.
3.1.4 Upfront Payment
A writer is only allocated to an order after it has been paid for. Delay in making payment may affect the order delivery time.
3.1.5 The company will not be liable in cases where technical problems on the part of the customer result in delays
3.2 No Plagiarism Guarantee:
We guarantee to provide you with well researched and original paper written from scratch in keeping with your instructions and requirements. Plagiarism is NOT a problem you are likely to encounter especially because we use state of- the- art plagiarism detection software for all the papers before we submit them to you.
3.2.1 If plagiarism is however detected in any final product, we will refund the customer in proportionate with the percentage of the detected plagiarism.
3.2.2 Standard expressions and references do not count as plagiarism. This guarantee will also not apply in case the percentage is negligible (12% or less) or where a software mistake is to blame.
3.3 Free Revision Guarantee
3.3.1 Getacustomessay.com provides for unlimited free revisions if the customer feels that the order requirements have not been fully met. The revision request must be presented before 14 days from the date of delivery of the product.
3.4.2 In cases where revision instructions are significantly different from the initial instructions or if more than 14 days have passed, a fee will be charged the amount of which will be determined on a case by case basis.
4. Customer requested order Cancellation
4.1 A customer can cancel any order before the presentation of payment.
4.2 If the customer wishes to cancel an order after payment has been submitted but before a writer has been allocated, 80% of the amount paid will be refunded.
4.3 If the customer wishes to cancel an order after payment has been submitted but after a writer has been allocated, 40% of the amount paid will be refunded.
5. Limitation of Liability
The company will not under any circumstance be responsible for any form of damages or loss resulting from the use of the website or services
6. Changes to terms and conditions
Changes to these terms and conditions might become necessary from time to time. These changes will be posted on this page and in case you require to be updated on these, you are kindly advised to visit this page regularly.