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Technology Process Change Management

All answers need to be double spaced and set at 1” margins.  All questions need to be answered thoroughly, however, question 1 needs top be answered in more detail.  Outside references ARE required to support and strengthen overall responses. Use proper APA guidelines for all sources, citations, tables, graphics, and figures within the body of each question and state all references at the end.

 

  1. The Customer-Driven Project Management (CDPM) Improvement Methodology (IM) Process  provides CIP teams with a structure to help them understand and master the CIP process. A) Briefly discuss the key elements of the model. B) Describe the interrelationships that exist between four (minimum) to six (maximum) elements within the model. C) Describe how the Deming PDCA process is used within the CDPM IM Process model OR why you believe the Deming PDCA process is not relevant to the CDPM IM Process at all.

 

  1. Goetsch and Richburg describe a variety of constituents and methods that are involved in Anticipating the Need for Change within an organization. A) Identify and discuss three positive elements within an organization that influence teams (or individuals) and their ability to anticipate the need for change in a given process. B) Identify and discuss three negative elements within an organization that influence teams (or individuals) and their ability to anticipate the need for change in a given process. C) Of these six elements, select the single element which you feel is the most critical to success in process improvement initiatives and briefly discuss the reasons why you believe this to be true.

 

  1. Using Figure 7.1 (on page 197 of the Barkley & Saylor textbook), select three of the tool sets/methodologies listed in the vertical axis of the matrix, then: A) Compare and contrast the attributes shown on the horizontal axis for each of the selected tool sets. B) Based on your comparison (from Part 3A), describe why you believe the authors selected those specific attributes and omitted others as part of their analysis. C) Justify your answers.