Operations Management

Discuss the eight principles of the ISO 9000 standard
Discuss Pareto Charts
Discuss fishbone diagrams
Discuss histograms
Discuss control charts for variables

Strategic Homeland Intervention, Enforcement, and Logistics Division

S.H.I.E.L.D. (Strategic Homeland Intervention, Enforcement, and Logistics Division) is a government agency that is responsible for law enforcement and counter-terrorism measures. It was recently infiltrated by the villain organization HYDRA, which discredited S.H.I.E.L.D. and then destroyed not only its reputation, but also its headquarters and killed many of its agents. Under the leadership of some of the remaining agents, including Phil Coulson, Steve Rogers, and Sharon Carter, S.H.I.E.L.D. is now rebuilding and striking back at HYDRA.

Steve Rogers, also known as Captain America, will be in charge of retraining agents with special abilities and superheroes. Sharon Carter is working on rebuilding the headquarters and the technology. This leaves Phil Coulson in charge of human resources. Between the three of them, they’ve determine three different types of operations to conduct to expose and eliminate HYDRA, and the following information is about the resources needed and the success level of each type of operation:

  Operation A Operation B Operations C
HYDRA agents eliminated 120 90 150
S.H.I.E.L.D. agents needed 5 3 4
Cost per operation $5 million $7 million $8 million

Your job is to use your OPR skills to help The Captain and Agents Carter and Coulson with their efforts. Here are the goals that they have determined, in order of importance:

Maintain the current employment level of 40 agents, avoid increasing the number until they can be sure that new, trustworthy agents can be recruited and trained.

Billionaire Tony Stark has pledged financial resources of $55 million for these operations. Keep the total costs to less than $55 million.

Eliminate at least 1,250 HYDRA agents.

Maintain the current employment level of 40 agents, avoid decreasing the number so that they have as much manpower as possible to fight HYDRA

S.H.I.E.L.D. will strike back at HYDRA with simultaneous operations so as to try to surprise and overwhelm them. Help them defeat HYDRA by determining how many of each type of operation to run.


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Management Accounting Control

   Management Accounting Control


The annual budgeting process ensures that managers plan for future operations, and they consider how conditions in the next year might change, and what steps they should take now to respond to these changed conditions.


Discuss the relationship between budgetary control and standard costing. Your answer should also refer to  the behavioural aspects of budgeting and standard costing.

Required: 1400 Words

The format requirements of the coursework are:

• Typed, 1.5 spaces.
• One-inch margins all around.
• Standard type-size (12 point Times).

Your lectures’ notes will not be sufficient to answer the question and you will have to do some private reading (published literature) which should be stated in the bibliography.


Written Assignment #2: Recruiting/Selection

To outline a recruitment plan to fill the new job. Now that you have a job created, you need to find someone to fill that job. Once you’ve create your pool of candidates, you then need to determine how you will select the best candidate. Then, after your candidate has been on the job for a year, a performance evaluation is required.

Category Criteria
Recruitment Plan Write a job ad for your job opening. Provide a recruitment plan that includes where you plan to recruit and why, along with how long you plan to recruit. You must thoroughly explain your decisions for this recruitment plan.
Selection Method Describe the selection method(s) you would use to hire the best candidate. You must thoroughly explain your decisions for this selection method.
Performance Evaluation
Now you’ve hired a candidate, Cathy. She has been working for you for a year now. Based on the information provided (Performance Evaluation document found in Doc Sharing), write her performance evaluation. You must be sure to substantiate your ratings and feedback.

Literature Review Find one scholarly article each for recruitment, selection, and performance evaluations that validate your process (three total sources). Provide a summary of your sources in a 2–3 page paper.
Readability Follow Guidelines and Best Practices sections.
Submit the following:

Recruitment plan (25 points)
Selection method plan (25 points)
Completed performance evaluation (25 points)
Literature review (40 points)
Total Points: 125

Written Assignment #2

Written Assignment #2: Recruiting/Selection. See the Written Assignment #2 under the Course Project content item under Course Home. Review the Grading Rubric Template spreadsheet posted in the Grading Rubrics section under the Course Project, which provides assignment expectations and a point breakdown.

Special Functions in Management

Assume that you are the manager in your chosen health care facility in the medical records department. Your boss has asked you to assist him in preparing a talk to the other department employees on the most important ethical issues they might face in working in medical records.
• Identify two of the biggest ethical issues that medical records employees may face, and discuss why these issues are so important to be aware of.
• Be sure to provide a properly referenced rationale for your choices.