the research of CRM system planning and building for JL company


lgive a brief analysis of JL company background and current situation ( JL company which is a fictional business, is doing about sporting goods. you can write it by your own idea. it specific requirements from a CRM system, and the people and processes that would be effected by the implementation.

lyou will evaluate (real world) systems and make recommendations on what tool would best suit their requirements.

lFinally, provide some advice on how the business should go about implementing your recommended tool. What steps should be taken and in what order? Who should be involved in the process? What are the potential pitfalls and risks and how should they mitigate against them?