Required Readings
Chapters 1, 4, and 5
Operations Management in the Supply Chain: Decisions and Cases, Sixth Edition
©2013 | Schroeder, Goldstein, Rungtusanatham | McGraw-Hill Higher Education — USA
https://bookshelf.vitalsource.com/books/1259416720
A Better Understanding Of Process Documentation
From the Library:
you are required to navigate to the Herzing University Library database to research and locate the scholarly article(s) listed below.
In order to retrieve the scholarly article, first navigate to the Library tab. The articles are listed and can be accessed through the ProQuest database.
proquest
Article:
Ungan, M. (2006). Towards a better understanding of process documentation. The TQM Magazine, 18(4), 400-409. doi:http://dx.doi.org/10.1108/09544780610671066

 

Item
A Systems Approach to Service Quality
From the Library:
you are required to navigate to the Herzing University Library database to research and locate the scholarly article(s) listed below.
In order to retrieve the scholarly article, first navigate to the Library tab. The articles are listed and can be accessed through the ProQuest database.

proquest

Article:
Testa, M. R., & Sipe, L. J. (2006). A systems approach to service quality: Tools for hospitality leaders. Cornell Hotel and Restaurant Administration Quarterly, 47(1), 36-48,9.

Content Folder
Lecture
This folder contains:
Unit 1 lecture and script

Lecture covers- Operations and Project Management, Unit Topics, Introduction to What is Operations Management
File
Apple Case Study
Assignment
Unit 1 Assignment 1
Write a 2-4 page (in content) paper in regards to the case study attached Apple case located above. This is an opportunity to synthesize your prior learning in a real-world business scenario while focusing on identifying operations management practices as well as well managed projects.

Assessing situations.
• Sorting out the organizing key information.
• Asking the right questions.
• Defining opportunities and problems.
• Identifying and evaluating alternative courses of action.
• Interpreting data.
• Evaluating the results of past strategies.
• Developing and defending new strategies.
• Interacting with other managers.
• Making decisions under conditions of uncertainly.
• Critically evaluating the works of others. Responding to criticism.
https://bookshelf.vitalsource.com/books/1259416720

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