Prepare a Portfolio of task………………..

Prepare a Portfolio of task………………..

TABLE OF CONTENTS

INTRODUCTION
1.1 DIGITAL NATIVES AND DIGITAL IMMIGRANTS…………………………3

AREAS TO BENEFIT FROM PROCESS OF IMPROVEMENT………………………,3
2.1 SALES………………………………………………………………………..3

2.2 ACCOUNT DEPARTMENT…………………………………………………3

2.3 STOCK CONTROL………………………………………………………….4

2.4 PURCHASES…………………………………………………………………4

2.5 PRESENTATION…………………………………………………………….4

3. JOB CHARACTERISTICS……………………………………………………………………5

3.1 SALES JOB………………………………………………………………………….5

4. WEB- ENABLED ORGANIZATION……………………………………………………….6.

4.1 ADVERTISING…………………………………………………………………….6

4.2 TABLE OF CONTENTS…………………………………………………………….6

5. DIGITAL DIVIDE……………………………………………………………………………7

5.1 IMPACT OF DIGITAL DIVIDE……………………………………………………7

6. REFERENCES………………………………………………………………………………..8

 

INTRODUCTION

DIGITAL NATIVES AND DIGITAL IMMIGRANTS

Digital natives are people born or brought up during the age of digital technology and are so familiar with computers and internet from the earlier age, while digital immigrants are people born or brought up before the widespread use of technology (Oxford University press, 2012). The two categories of technology users above, digital native and digital immigrants are a reality. The students of today are considered as digital natives because they are born and brought up in the information technology era. They use computers in their studies and can access internet. They have spent their entire lives surrounded by and using computers, video games, digital music players, video cams, cell phones and all other toys and tools of the digital age. As a result of this environment and their interaction with it today’s student think and process information fundamentally different from their predecessors.

The areas within the Snakehead organization which could benefit from the process of improvement brought about through the utilization of information technology include the following;

Sales; All the sales of Snakehead Company are channeled to the sales office. Through the use of information technology, different departments will be able to share their sales information promptly as they are executed. This will give sales manager easier time in gathering sales information from the different departments hence save time and cost.

Account department; All the sales and purchases details will from all the business units within Snakehead organization are require by the head of accounts for book entries purpose and hence through employment of web based system, information from various business units within the Snakehead organization regarding every business transaction will be made available to the central accounts office promptly (Ballou and Pazzer, 1995).

Stock Control; The use of web based as a means of information technology will ensure that stock within different business units are maintained efficiently using a formal stock control system. All information concerning orders will also be shared within the business units.

Purchases; Through the use of web based information technology, all the purchase of the Snakehead organization will be shared with various concerned departments. This will enhance efficiency within the organization.

Presentation

All around us information technology is moving from paper to digital (Edinburgh University Press, 2008). Information technology refers to the use of system for storing, receiving and sending information. Use of information technology has become a popular tool in the management of businesses across the world. Information technology is an important aspect in business of today. In the Snakehead organization use of information technology will be very essential to the different business units. Updating of the information system in Snakehead organization will increase the speed of information processing and hence service delivery within the organization. The company will therefore be able to provide immediate assistance to clients and thus improve their customer service. All orders received from different units within the Snakehead organization will be shared promptly by the various departments and action taken immediately to avoid any delay in the execution of an order. This will help customer satisfaction and help in winning of the customer’s loyalty. Efficiency within the Snakehead Company will be enhanced due to the increase in speed. Information technology will improve response time and this will enable Snakehead company get raid of unnecessary delays and the cost associated with it. Different departments within the Snakehead organization are interrelated hence the flow of information will increase when a web based information technology is adopted by the company.

Use of information technology will provide room for multi-tasking of some duties. Computers are able to perform multiple tasks simultaneously. This will help reduce the cost associated with employment of various employees toper form the tasks. This will eventually ensure the profitability of the company. Cost of operation within the organization will also be reduced. Computers have become more affordable, they can also replace other means of document storage and it can also enable certain jobs to be eliminated. For example the account department can only have one staff to do the entries and accounts since all the information will flow from all the business units thin the organization. This will eventually lower the cost of Snakehead Organization.

Sales job; Sale is a job which is important and vital in any organization. It can be regarded as the cornerstone of any business organization (Orvel, 1994). It is through sales that company receives revenues that enable to carry out their day to day business activity. Any business organization without a strong sales policy is likely to fail. In order for a sales person to be successful he or she must have the following characteristics. Sales people must invest heavily in technology, in people, and in themselves. They must constantly expand their horizon, training and constantly look out for anything that will give them a slight advantage. Sales people must be consistent in their work. Consistency of sales people will help in winning of customers thereby boosting sales of their respective organizations. Sales people must be confident in their work. They should believe in their products, their services and their people. Sales people should be patient in their work, they should always be in the look out for the next need cycle and strive tube there when need arises. Sales people should have a sense of a assortment, they should offer a wide variety of services and products and adapt their offering, their terms, and their delivery schedules to meet customers demand. They should look for the new, unusual, and unique and add to their offering. Sales people should be convenient; they should be enthusiastic and optimistic in their work. They should have good word for everyone and never complain about weather, economy or the people they work for. Sales people should be committed in their work; they should have no time for excuses and apologies and never argue with the result, they should treat every customer as if survivals of their business depend on them.

Web based organization in finding that they need to continually improve their web presence and maturity are doing the following; Advertisement, several of web based organization such as Google and Face book are doing vigorous advertisement through their website inured to increase client database and increase their productivity, this will enhance their productivity.

Table of contents showing advertising revenues from Google Inc. (Google Inc. 2012)
Year Ended December 31,
2009 2010 2011
Advertising revenues:
Google websites $ 15,723 $ 19,444 $ 26,145
Google Network Members’ websites 7,166 8,792 10,386
Total advertising revenues 22,889 28,236 36,531
Other revenues 762 1,085 1,374

Revenues $ 23,651 $ 29,321 $ 37,905

The above table clearly shows that advertisement contributes to significant revenue for the Google Inc. The advertisement is being done in their website. The reason for carrying out advertisement is to enhance sales and increase revenues of the company. The increased revenue will eventually increase the firm’s profitability. The advertisement carried out is obtained from different companies who use the website either to increase their popularity or to popularize their products. By doing this they pay Google Inc. the fee for carrying out the advertisement and this will generate revenue for the Google Inc.

The impact of digital divide on the web-enabled organization of today; Digital divide describe the fact that the world can be divided into people who do and people who don’t have access to and capability to use modern technology such as the telephone, television or internet (Ohms, 1999).

Impact of digital divide can impact negatively or positively on the web-based organization of today (Gary & Vernon, 2012). On positive note it will enable the organization goals reach a majority of people. This is because, those who have access to technology, will be to access information freely from the organization site. On a negative note it will hinder access of information from the organization websites. Lack of access to information technology will render web- based organization unprofitable since the overall sales will be reduced. People will not be able to relevant information regarding a particular product or service in the market. Hence access to information technology is very essential for the business operations.

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